West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Holly R.
Customer service is excellent! My order just wasn’t quite right the first time and they resent and entire new one no problem! This is my second purchase from West & Wilkie and I’ve already recommended to many friends and family!
Mark F.
My experience was exceptional!!!
Rosalia L.
I emailed you guys already stating you guys sent my portraits rolled up ! And damaged my portraits!!! And no one has responded me
Response from West & WillowFeb 5, 2023
Hi Rosalia, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Debbie
The ordering process was quick and easy. Simple instructions that were user friendly.
Blake G.
Incredible quality and life like art
Betty H.
Ordered 3 portraits! Two of the three were perfect. One was not quite what we wanted. Reached out to the support team and they were great! They redid the one and it looks exactly like our pooch! So happy with this company on all ends. Will use again and highly recommend.
Lynn T.
service was outstanding
Dana F.
The drawing west and willow sent looked nothing like the dog. I am really reasonable and knew it wouldn’t be perfectly like the dog, but it didn’t even look like the same breed. I was shocked. It’s 3 month later and haven’t received the replacement. I did agree that the 3rd try at drawing the dog was nice enough to gift to my sister. But almost 3 months have passed. I asked for my money back and that wasn’t an option. The customer care people have been mostly reliable with emailing me and I appreciate that and still have hope I will get a nice product, but I don’t recommend this company at all.
Response from West & WillowFeb 5, 2023
Hi Dana, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Kindly check your inbox for an email from us.
