West & WillowReviews of westandwillow.com

The picture I ordered for my daughters birthday was bent in multiple spots. I get things happen the frustrating part has been the communication or lack of. It takes days to get a reply. Then The fact I wanted to upgrade my order and wasn’t even offered any kind of discount for having to upgrade my order due to the fact the first order was messed up. I don’t see me using west and willow again unless they do something about their communication.

For the price point ($75) I did expect higher quality. The frame feels cheap and looks like something you’d find at Target.

The product is top quality for reasonable price for custom work

Simple process, easy to upload pics and choose options.

The company is very reputable and excited about my orders placed with them. Very good follow up with you and how responsive website with your pictures sent from you for their products.

Shipping was 2 months late despite numerous emails and requests , and then when I finally received the product , my dogs eyes were the wrong color .

This portrait of my dog is breathtaking! When my husband and I opened the package we were giddy! This shipped fast, was perfectly packaged to protect the portrait and the quality is amazing! This is well worth the price and I highly suggest you get one of these as a keepsake of your precious companion.

Shipping was fast and my portrait is beautiful! I’ve been looking at this site for a while and I’m so happy with my purchase. My bubbies are forever with me 🥰