West & WillowReviews of westandwillow.com

Ordered before the cutoff for Christmas. Received order finally completed February 7. Order was incorrect the first time and had to be redone. Support process is terrible. Days sometimes a week before a response. Never could provide a date or timeline constantly just said “it’s in progress” Products are great but experience is terrible

This is one of the best experiences I have ever had buying something like this. It’s beyond perfect. It looks exactly like my dog and my cat. When I got it I just couldn’t believe it the quality is amazing. Don’t think twice about.

The portrait of my dog turned out so good. Excellent detail in the fur! I absolutely love it!!!

This company went beyond customer expectations for me and the product is amazing. Thank you!

When I received my original dog portrait, it did not look like my father in law’s dog at all, and unfortunately I had to gift that to him for Christmas while waiting to have the situation remedied. However, shortly after the holidays the customer service team sent me an updated image and it looked so much better. It was very helpful to have the option to preview the image the second time before sending it to print. My father in law loved the second version of the print and I’m grateful that the customer support team was able to help me fully remedy the situation. Thanks!

I absolutely love the photo and frame with my three dogs! I will definitely refer some family members. My order arrived in a timely manner.

I couldn’t be happier with my portrait! it turned out better than I could have even imagined. I will definitely treasure it for years to come. Shipping was so quick as well!

I was not happy with my original and they worked with me to make it acceptable. They took a while but kept in communication and didn’t quit trying until I was satisfied. They stand behind their work so there should be no worries.