West & WillowReviews of westandwillow.com

The artwork is great (which is arguably the most important part), but I received my print and it wasn't cut straight and I can see the cut guide lines on three of the four sides. Also it's been 5 days since my print shipped and I still don't have my digital copy?! How does that not take 3 seconds to email a file? The art is awesome. The tangible product is mediocre at best.

Easy to navigate around. Can’t wait to see the portrait of my boys

I just had an issue with size which was my mistake and I have to say that they have gone out of their way to make the changes. Amazing customer service.

Camille was a great help and followed up with artwork and shipping to ensure I got the mug just right. The mug and artwork were lovely looked just like our dog.

Customer service was so helpful and efficient. I ordered the wrong size portrait and I asked them to cancel it so I could place the order again for the correct size. I know their timing is tight for doing this as they get right to work on the artwork but they did help me and allowed me to get what I really wanted. And all while being super nice! UPDATE: I had a request to add back in the whites of my dog's eyes in the portrait (his side eye look which showed in the picture I submitted, but was filled in on the final art we got). They totally understood and fixed it to look like the original I sent in. All done super fast with such kind customer service. I love West & Willow. They have always done the right thing. We will be customers for life!

The order process is just normal. However, when you spend more than $100 it would be nice to see a proof of the product before it is shipped out. Why is that so difficult when I’m giving a digital print of the image.

I would give customer service 10 stars if I could! They are amazing to work with. The first artwork received made our dog look very mean and although we all got a good laugh out of our evil little pups, it wasn’t an accurate representation of our sweet little shih tzu. Customer service went right to work getting a new and much much cuter portrait created free of charge! I would definitely work with this company again. Super helpful and great communication!

The site is so simple to navigate! Not too many choices to overwhelm the design of your pet’s portraits. I just placed my second order after receiving my first pet portrait! It was far beyond my expectations! I’m now doing a memorial portrait and would only trust to have it done here!!!