West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Alexa C.
We are so happy with the portrait we received!! 10 out of 10 and would do it again!
Response from West & WillowNov 25, 2025
Hello Alexa, Thank you so much! We’re thrilled that you loved the portrait — a 10/10 means the world to us! We’d be honored to create another one for you anytime. 💛🐾
Lori E.
Captured my friend’s dog perfectly.
Response from West & WillowNov 25, 2025
Hello Lori, Thank you! We’re so glad to hear the portrait captured your friend’s dog perfectly.
Charles H.
The experience was really easy, but I didn’t find a window for a mock up or preview. After I placed my order I started getting discounts for 30% and a free gift I wasn’t entitled too. I thought about reaching out.
Response from West & WillowNov 24, 2025
Hello Charles, Thank you for your feedback! We're happy to hear the ordering process was easy. We’re sorry for any confusion about the preview option and the discounts you received afterward. We appreciate you pointing this out and will review it on our end. If you ever have questions, please feel free to reach out — we're always here to help!
Evan H.
Wonderful service, and a beautiful work that really captured our pup’s spirit and energy. Thank you!
Response from West & WillowNov 24, 2025
Hello Evan, Thank you so much! We’re thrilled that the artwork captured your pup’s spirit. We appreciate your support! 🐾💛
Georgia S.
I have been waiting 3 and a half weeks and my item still hasn’t been shipped
Response from West & WillowNov 24, 2025
Hi Georgia, I’m so sorry to hear about this delay, that’s definitely not the experience we want for you. I’ve asked our team to reach out to you directly with an update on the status, and we’ll get this sorted as quickly as possible. Thank you so much for your patience.
Darci B.
Absolutely love my portrait I recently purchased of my doggy babies!
Response from West & WillowNov 24, 2025
Hi Darci, Aww, this made our day! We're so happy to hear you absolutely love your portrait of your dogs!
teresamartinezmbagmail.com
Package arrived damaged. Glass broken on frame. One of the animals looks odd/sharp edges. She's actually the fluffiest.
Response from West & WillowNov 24, 2025
Hi Teresa! Thanks so much for taking the time to share your feedback and I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
Sophia B.
Second print I have ordered from W&W. Captured the photo perfectly. Printed and shipped quickly.
Response from West & WillowNov 24, 2025
Hi Sophia, Thank you so much for your lovely review! We’re really glad to hear your second print captured the photo perfectly and arrived quickly. It means the world that you came back to us again.
