West & WillowReviews of westandwillow.com

I just received my portrait of my two dogs and I absolutely love it! Turned out beautifully, I am so happy I ordered one 😊

I received my picture faster than I expected! (Yes, I did choose “skip the line”) I have to say that I absolutely LOVE the picture. It turned out better than I had hoped. Looks exactly like my Kya. I’m proud to show it off! Thank you so much and I’ll be spreading the word of your company!

West and Willow are top notch at customer service- quick and kind. Very amazing experience!

I'm updating it to two stars at the request of West & Willow for an updated review for replacing the *replacement* portrait of my cat they sent me (which was of a bulldog named Lola) 4 months later with the actual portrait of my tabby cat, named Ginger, like promised. Sorry, I'm not giving you a 5 star review for doing what you said you were going to do on the third try, with 9 reminders, over the course of 4 months. And with the prices you charge, you could use real glass, by the way. Don't order from this company. Anyone with halfway decent photoshop skills should be able to produce something as good as their "portraits," and the quality of the frame is not worth the price, either. And chances are, their customer service is going to screw up your order, so DEFINITELY don't plan on ordering this as a gift. Be warned. Previous Review Left for the sake of authenticity and full disclosure: So, I left a bad review before, when West & Willow asked me to specify in the text box what I wanted left in the photo, and I was surprised when I got my portrait and they didn't leave the toy I specified in the text box to leave in the photo, AND my cat had devilish black eyes in the portrait. West & Willow reassured me they were all over it, and they would redo the portrait and make sure I was satisfied. Literally like 5 MONTHS later, they send me a "proof" of a new portrait of my cat for approval, before they have their "artists" do her new portrait. (My cat is an orange tabby named Ginger.) The digital image of the orange tabby CAT with the name GINGER (as you might guess) is the PROOF they emailed me. The picture of the black framed PORTRAIT of the BULLDOG named LOLA is the PORTRAIT they mailed me some 7-8 months after my bad review was left and they reassured me they'd "fix the issue." They are literally just making fun of customers who leave bad reviews. That is their "customer service." Wow. That's an all time, like, internet-breaking low. I'm ashamed FOR you guys. Truly. IMG_20230110_163614_01.jpg IMG_20230302_160554.jpg My bad, you can't even post evidence of their epic failures, because, why WOULD they make their website or the website they utilize for reviewing their overpriced products user-friendly if they're just going to plan on screwing people over and laughing in their faces after they take their money? Jesus, this company is a sham.

Fantastic customer support by Siena and team!

The order came in wrong (wrong spelling of animals names) but the customer service was amazing! Appreciate all the timely responses. Handled very very well. Thanks again!!

Still haven’t received what I ordered

Awesome customer service! I’ve been wanting one of these portraits ever since I got my dog. I’m a photographer so I wanted the perfect picture and I’m super picky with photos. They did an amazing job, even went on to order more products for my kids after I received mine. I highly recommend this company!