West & WillowReviews of westandwillow.com

I ordered from them once before and loved it. We recently got another dog so naturally, we wanted to add her to the art piece. I made a mistake and wanted to change the order in which our dogs were placed. Once I realized this, I emailed them (less than 24 hours after I placed my order). I was sent the message below. If my artwork is done, where is my tracking number? It’s been a week. I’m disappointed to say the least. “I am sorry but we can no longer make any adjustments because your artwork is already done and your order is currently being produced. Kindly expect your tracking details that will be sent via email in the next 1-3 business days.” @West&Willow still waiting for an email from you.

Error in my order.Finr print offers not preview but does allow for cancellation within half hour if ordering. Emailed immediately after and reply will be returned in 2-4 days. No contact numbers available. Site obscure with leads for information but in the end , I did not find any numbers. Not user friendly. Photo display online looks very nice so that’s why I attempted order.

Simply wonderful! Gift for my sister she is going to love it. Speedy delivery! Turned out better than expected

Amazing customer service! I will definitely recommend this company to everyone I know!

Picture arrived and I was unhappy with one aspect of it - I complained and they initally appeared responsive and helpful - they sent me a revised image and promised to get it to me when I was happy with it. I replied promptly (on 18th Jan) and said yes - and I have never heard from them again (it's now 11 March)! I have asked four times for a despatch or delivery date and received no reply and not had the revised picture either. Order #396800

Great customer service!

Case did not fit iPhone. They sent a total of 3 cases - all the same size, none of them fit. Incredibly slow to respond. Refused to refund $ because of artwork. Art was nice and would have been perfect if the case fit. Took a total of 3 months to work through this. Still no case that fits. Completely unsatisfied and do not recommend.

Easy to navigate Liked my discount