Christopher S.
Working with Camille was phenomenal to…
Working with Camille was phenomenal to work with. Attended to all my needs and concerns. I can’t thank her and WW enough for what was done!

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing18,273 approved reviews, newest moderated first
Christopher S.
Working with Camille was phenomenal to work with. Attended to all my needs and concerns. I can’t thank her and WW enough for what was done!
Courtney C.
Include free shipping with orders. Insane markup.
Response from West & WillowMay 10, 2023
Hello Courtney, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Anonymous
They did not hesitate to fix our issue. Great customer service! Thanks again!
Response from West & WillowMay 11, 2023
Hi there, Glad to hear we were able to provide you the service you deserve 😁 We're so happy to have you as a member of the West & Willow family!
Deborah E.
Quick and efficient response
Eileen T.
I am waiting to see an email acknowledgement of my order and a proof of the picture to approve.
Response from West & WillowMay 4, 2023
Hi Eileen, Thank you so much for entrusting us with your pet's portrait! In an effort to get your order to you as efficiently as possible, we do not offer artwork previews. We have extremely talented designers who will bring out your pet's best. 👍🏼
Mickey
I clicked on the expedite option and then after I paid it said it can still take 3-4 weeks for it to arrive. There should be transparency on how quick the arrival time is before it’s being paid for
Response from West & WillowMay 3, 2023
Hi Mickey, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Rachel M.
The portrait is just so great that we just ordered 2 more! Wonderful work!
Angela
I ordered a portrait for my precious dog who recently passed away and I was blown away. Quality was fantastic and the image looked exactly like my dog. Their customer service was wonderful. I forgot to add a digital download to my order, so I reached out to their customer service, and they were able to help me right away! They communicated effectively and efficiently. I will definitely order from them again soon!