West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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D D.
Great job. Love the picture, shipped with care! I even think my dog would approve.
Response from West & WillowDec 1, 2025
Hello D Doerge, Thank you so much! We’re glad you love the picture and that it arrived safely—and we love knowing even your dog would approve! 🐾💛
Monica
My friends has had them done and there’s look better then the one I just had done. Not sure because I had it rush and they didn’t.
Response from West & WillowDec 1, 2025
Hello Monica, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️
Ruth
Great communication. Amazingly quick turnaround time. Packaged perfectly. I’ve already ordered another.
Response from West & WillowDec 1, 2025
Hello Ruth, Thank you so much! We’re thrilled you loved the communication, speed, and packaging—and honored you’ve already placed another order. We truly appreciate your support! 💛
carol P.
Excellent service! I also just received my order and it turned out so beautifully! Very pleased. This is my second purchase and this one is a Christmas gift
Response from West & WillowNov 30, 2025
Hello Carol, Thank you so much! We’re thrilled you loved your second order and that it turned out beautifully. We hope it makes a perfect Christmas gift! 🎄💛
Tracy C.
Received my second piece of artwork today and I couldn’t be happier! The only reason for not giving a full five stars is because when we went to hang it, the print was upside down in the frame so we had to open it and flip it. Otherwise, it is simply perfection!
Response from West & WillowNov 30, 2025
Hello Tracy, Thank you so much! We’re thrilled you love your second piece, and we apologize for the framing mix-up. We truly appreciate your continued support! 💛
Anna
This is my second time ordering from this company. The first time my portrait was great. This time it looks nothing like my son’s cat. It was going to be a gift for him for Christmas but I cannot give this to him
Response from West & WillowNov 30, 2025
Hello Anna, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
Jason B.
Great experience and customer service! Ordered 5 pictures amd more to come. Great gift
Response from West & WillowNov 30, 2025
Hello Jason, Thank you so much! We’re thrilled you had a great experience and loved the customer service. Creating 5 portraits is an honor—and we can’t wait to make more for you! 💛🐾
Shirley W.
The portrait of my nephew’s German Shepard is boldly beautiful. Thank you for memorializing Griff as the handsome & loyal companion that he was.
Response from West & WillowNov 30, 2025
Hello Shirley, Thank you so much for your kind words. We’re truly honored to help memorialize Griff and capture him as the handsome, loyal companion he will always be remembered as. 💛🐾
