Brianna M.
Lost Order
My order was “lost” and although a new order was placed, it’s taken way longer to come in than I intended. This was supposed to be a gift and I payed for TWO line skips to prevent a delay. No incentive, no money back, just delayed time and nothing to make up for it other than a new order being shipped off, which honestly should’ve been done anyways without me having to ask. Great portraits but definitely not worth the amount of time waiting when it’s a computer generated image.
Response from West & WillowMay 22, 2023
Hi Brianna, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Kindly check your inbox for an email from us.


