West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Olivia M. a verified C.
My order wasn't right at first, but West and Willow worked very hard to make everything right. The end result is that I got an image of my beloved dog that I'm proud to have as a cell phone cover. Every day I look at the image and smile!
Chase R.
Picture was delivered in poor condition. Paid $15 extra just to ensure that we would have the gift for the party. After reaching out to see what they could do- the “support team” offered to create a new picture for us. The other offer was to get 10% off.. I paid $15 for shipping so really this offer they gave me would still have me out the money I paid for shipping.. So now I’m waiting 3-5 business days to receive our picture but no offer was made to at least cover the rush that I paid for. Ridiculous.
Response from West & WillowOct 2, 2023
Hi Chase, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Kindly check your inbox for an email from us.
Shayley D.
The picture came in quicker than expected and it looks great!
ChipTheManx
Ordered my second framed photo!! So excited to get it.
Lindsey M.
The team is great and so quick to respond to a question I had about my order.
Jennifer
Quick turnaround and super amazing print of my furbaby with a great quality frame. I would order from this vendor again!
Blake G.
There were some problems with delivery but the customer service was excellent and I got it in the end and I’m happy to say I’ll be purchasing again from here
Kristen F.
I’ve ordered many things before & had an order about a month ago where I wasn’t thrilled with the dog’s image. I reached out to customer service & they went above & beyond to replace it—they even sent a new proof out for approval before sending the new picture!
