West & WillowReviews of westandwillow.com

The purchase process was very user friendly. And the discount code that I received the day before was automatically populated.

Gift card issues Hope the product itself is much more wonderful than purchasing a gift card. I had to back out of the system entirely to get it to accept my card number because it kept clearing it out once I entered the CVV. Then the instructions when you purchased the gift card didn't match what I received. I was expecting West & Willow to send an email to my friend but instead I just had to forward it, and it didn't feel like a genuine gift giving experience.

ordering was so easy and I cant wait to see the finished product.

Easy to order. Looking forward to my pet portrait!

Update 11.15.23 - I did receive the gift with the desired background color so they did follow through. I did not receive any kind of proof to approve but in the end, it worked out. The ability to connect with them is IMPOSSIBLE. I placed an order and then attempted to change the background color. I connected via chat after I was informed that there was no option for a phone conversation. I was assured that the delivery address and the background color would be updated. AND IT DID NOT HAPPEN. They also say that a proof will be available to confirm that the order is correct but that also did not happen. They are slow to respond and they do not do what they say they will do. Save yourself the trouble and go to vista print or other company more established with better customer service.

LOVE the finished product! I wish that I ordered a larger size. It's so special - thank you!

Pleasant customer service to work with and the portrait exceeded our expectation.

We had received a photo of our pups as a gift and it was absolutely adorable. We decided to order a photo of my brothers beagle as a gift to him. While it arrived in tact, we were quite disappointed in the quality of the print and the placement of the photo with our purchase. The print of the name even seemed off. It would seem we should have seen a proof or something prior to completion, unfortunately they don't do this.