West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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K O.
My mom just lost her dog so I seen this and thought it would be a nice way for her to have a good memory of her dog
Response from West & WillowNov 4, 2023
Hi Kazi, Thank you for giving us the opportunity to make art for her! It was a pleasure working with you.
Heather I.
I am very disappointed in the quality of the product that was returned to me. The framed print is not the correct colors and does not look like the photo that I sent. In the future, it would be a good idea to send the customer a proof before the final product is made. I am reaching out to West and Willow. We shall see how it is handled. Waste of money!!!
Response from West & WillowNov 4, 2023
Hi Heather, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Martin
The customer service provided was highly responsive, promptly addressing my two inquiries. Despite the positive support experience, I encountered some disappointments with the overall process. It took nearly a month to receive my portrait, and I had to contact customer service to obtain the digital copy, which had not been sent initially. Regrettably, the quality of the portrait fell short of our expectations. Without prior knowledge, I wouldn't have recognized it as an illustration of my dog. Beyond the issue of accuracy, the overall aesthetic of the illustration did not align with the impressive examples showcased on the website.
Response from West & WillowNov 4, 2023
Hi Martin, I am sorry to hear of this matter! We cannot locate your account at the moment. Kindly update your review with an order number or reply to the email we sent you here.
Melinda S.
Great work and great customer service
Selina R.
Easy to navigate
Metayah J.
Got exactly what I was looking for, they did such a great job and I’m extatic!!
TC
I am happy with the changes that I requested. Thank you for making sure that everything was perfect!
S D.
Love how the frame came out. It was a bit broken on the edge but i glued it. Could be from shipping
