Nicole
Wow, so happy
Wow! I’m so touched, simple and elegant. Better than expected! Order received within a week, couldn’t be happier!

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Nicole
Wow! I’m so touched, simple and elegant. Better than expected! Order received within a week, couldn’t be happier!
madeline W.
Terrible experience. I ordered & paid for two pet portraits in mid November as Xmas presents. After the initial order confirmation on Day1, I received several emails with promos and offers . Three weeks later (and the order said the portraits take 2 weeks, maybe 3 due to the Holidays). No word except an email that said I had cancelled my order. (Waiting for my refund!!!!). No explanation. Three weeks before Xmas. So I can only assume they are short on artists to do the work. A very disappointing experience.
Response from West & WillowDec 2, 2023
Hi Madeline, I am sorry to hear of this matter! We cannot locate your account at the moment. Kindly update your review with an order number or reply to the email we sent you here.
Amy R.
My picture arrived and looks amazing. The quality of the print is absolutely amazing.
Todd B.
We are giving this to our daughter for her birthday. It just arrived and it is absolutely beautiful!
Rebecca R.
I always have a great experience with West & Willow. The products don’t take very long to be delivered, and the quality is always amazing. I’ve never needed any customer service, but I can tell that they would be responsive if needed. Overall, I’m very satisfied with the products I have received from them and will definitely be purchasing more in the future!
Oliver F.
Was very impressed with the speed of service! I placed my order a week ago and already have it in my hands and it is of great quality as well and just what I was hoping for!
Stefany
I am very unhappy with this picture!!! You cut her off and its not even a photo it looks sketched!! She’s way at the bottom of the frame. This looks totally thrown together and for $70 - $80 dollars I feel I got ripped off!! S Stefany A. Nash
Response from West & WillowDec 2, 2023
Hello Stefany, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Susan D.
Love, love, love my pillow! They did an amazing job! Will definitely be back for more!