West & WillowReviews of westandwillow.com

Response from West & WillowDec 16, 2025

Hello Sandra, Thank you! We’re so happy you love your Pooch Prints — it truly means the world to us! 🐶💛

Response from West & WillowDec 16, 2025

Hello Pamela, Thank you so much! We’re thrilled you loved the picture — that means a lot to us! 😊

Response from West & WillowDec 18, 2025

Hello Gina, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply! Press c to close the ticket

Response from West & WillowDec 16, 2025

Hello Jen, Thank you for being such a loyal customer! We’re honored to be part of your 5th order and so happy to hear your pups’ portraits are always spot on. It truly means the world to us! 🐾💛

Response from West & WillowDec 16, 2025

Hello Kelly, Thank you so much! We’re so happy to hear you loved how all your pictures turned out — it truly means a lot to us! 😊

Response from West & WillowDec 15, 2025

Hello Monica, Thank you so much for sharing this beautiful message. We’re truly honored to help capture Eddie’s sweetness and create something that brings comfort to your family during such a difficult time. We’re glad our team could support you and get everything to you in time for Christmas. Your kind words and recommendation mean so much to all of us at West & Willow. 💛🐾

Response from West & WillowDec 15, 2025

Hello Tonya, We’re sorry to hear you were disappointed with your pillow. Our pet pillows are designed as face-only portraits, which is shown in the product images and customer reviews on our website. At this time, we don’t offer a full-body pillow option. We understand how important expectations are, especially for a gift, and appreciate you sharing this feedback with us.

Response from West & WillowDec 15, 2025

Hello Wes, We’re sorry to hear the artwork didn’t meet your expectations, especially since turnaround and shipping were quick. Please reach out to our support team so we can review this with you and help make it right.