West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Melissa
What a great gift! This came out better than I had hoped. Looks like a true painting. Will definitely be ordering again.
Response from West & WillowDec 18, 2025
Hello Melissa, Thank you so much! We’re thrilled to hear it exceeded your expectations and made such a great gift. We truly appreciate your support and can’t wait to create something for you again! 😊
Spencer B.
I ordered custom pajamas as a Christmas gift for my wife, featuring our three dogs. I uploaded a print-ready, high-quality illustration with all three dogs already composed in a single image. All 3 dogs were nicely balanced, centered, and would have been a slam dunk to create the pattern to repeat across the garment. The problem: Even though the artwork I provided was already illustrated and ready to print, I was told they “cannot illustrate from another artwork,” despite the fact that no illustration work was required. I was also told their system “isn’t configured” to handle images with more than one dog, even though my artwork would have been no harder to patternize than a single illustration from their artists. I tried to understand the actual limitation, but the response never moved beyond rigid policy enforcement: one dog only, no exceptions, with no effort to adapt or help. If you’re looking for a company that prioritizes rules over common sense and customer satisfaction, this is it. Otherwise, look elsewhere. The only positive: at least they emailed me within 24 hours of placing the order!
Response from West & WillowDec 18, 2025
Hello Spencer, We’re really sorry for the frustration this caused and appreciate you sharing your experience. While our current process limits pajamas to one pet per design, we understand how rigid that felt in your case and regret that we couldn’t offer a better solution. Thank you for your honest feedback.
Christina O.
Love the Portraits
Response from West & WillowDec 18, 2025
Hello Christina, Thank you so much! We’re thrilled to hear you love the portraits and really appreciate your support! 💛
McKenzie T.
Great quality and accuracy!
Response from West & WillowDec 18, 2025
Hello McKenzie, Thank you! We’re so happy you loved the quality and accuracy of your print. We truly appreciate your support! 😊
Judd
You didn’t ship me my product that I paid for
Response from West & WillowDec 18, 2025
Hello Judd, We’re really sorry for the frustration this has caused. One of our shipping team members is already actively working on your order and will provide you with an update as soon as possible. Thank you for your patience—we’ll make sure this gets resolved quickly.
KF
Beautiful picture!
Response from West & WillowDec 18, 2025
Hello KF, Thank you so much! We’re thrilled you loved the picture and truly appreciate you taking the time to share. 💛
Challah C.
They do a great job and very responsive customer service.
Response from West & WillowDec 18, 2025
Hello Challah, Thank you for the kind feedback! We’re so glad you’re happy with the quality and that our customer service was helpful. We really appreciate you! 😊
Spencer A.
Really easy process and really great product!
Response from West & WillowDec 18, 2025
Hello Spencer, Thank you so much! We’re glad the process was easy and that you loved the final product. We truly appreciate your support! 🙌
