Marandy S.
I love West and Willow
I love West and Willow! The most thoughtful gift for family who love their pups.

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Marandy S.
I love West and Willow! The most thoughtful gift for family who love their pups.
Jeff
Customer Service is Wonderful! Had an issue with delivery address and they happily accomodated.
Teresa J.
Estimated ship time did not come up and could not change shipping address. Need a confirmation of order step
Response from West & WillowDec 13, 2023
Hello Teresa, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Owen K.
Quality, clean, and simplistic
Jim B.
Your tracking system is awful. I am not giving SHOP access to my gmail account.
Response from West & WillowDec 13, 2023
Hello Jim, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Customer
The picture I received does not look like my dog! I thought the final product would be the original photo with the background taken out. I did not know it would be some cheesy photoshop action.
Response from West & WillowDec 13, 2023
Hi Kari, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Anonymous
The picture received vs what was sent did not match up. Instead the artist made my pet look horrible. It was terrible quality and I’m sorry I wasted my money. They should send you a preview before they print and ship it but they do not.
Response from West & WillowDec 13, 2023
Hello Jacquelyn, We're sorry to hear you are unhappy with your artwork! Different factors can affect the final outcome, including shadows or filters on photos. That being said, we will be happy to work with you on a revision. Please look for an email from us about the next steps.
Linda F.
The pictures are beautiful! Great communication, fast shipping! My 3rd order, and not the last!