West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Hunter J C.
Haven't received my order yet, as I have just placed it today, so I can't speak on the actual product, but so far my experience with customer service has been nothing short of exceptional. I request an addition to my order and received a fast, simple, and super helpful response from Edith.
Padraig C.
We received our order today. It is beautiful and we believe our son and grandson will be thrilled with it. It was a wonderful experience from start to finish. Our only tiny complaint is to please wait till someone has received what they ordered before asking for a review. However, that is a small complaint given the overall experience we had. We would order from you again!
Connie R.
The experience of ordering was easy
Livia H.
Great costumer service . Will purchase more portraits in the future
Robyn B.
Simple and intuitive website. Super cute and simple designs.
Terri E.
Package arrived timely and the replication of the picture I sent was spot on!
Richard W.
Hi, Thanks for the fast service,but the cup could be better and more of the pet could be shown.Also the spacing between the name and the pet could be better.
Response from West & WillowDec 21, 2023
Hi Richard, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Deborah B.
I received two of the same photo, despite ordering with two different pics and names. It takes too long for a response and this was a Christmas gift.
Response from West & WillowDec 21, 2023
Hello Deborah, We are very sorry for the bad experience. Upon checking, your replacement order was already processed.
