JoDee T.
Highly recommend
We love how our pups picture turned out on the portrait and the coffee mugs. Excellent customer service.

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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JoDee T.
We love how our pups picture turned out on the portrait and the coffee mugs. Excellent customer service.
Hayley R.
Beautiful photo and mug! I wish I got a larger picture!
chris
I’m really disappointed with how the picture came out. My one dog photo came out so dark compared to my other dog in the photo. I ordered this on thanksgiving and waited many weeks to receive it. This company had weeks to notify me if I liked the photo or provide them with one that worked but I heard nothing from them. Now I have no time to exchange it or find another one and this was the only thing my girlfriend wanted for Christmas. I can’t explain how disappointed I am with this and hope the photo can be redone.
Response from West & WillowDec 30, 2023
Hi Chris, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We sent you an email and hope to resolve it promptly and accurately.
Trisha H.
I got a portrait for a friend who had lost two pets. It turned out amazing and arrived quickly. I will definitely use them again for any pet portraits!
Alexis
came out awesome, and i plan to order one for myself and one as another gift!! only negative is that i paid for a special frame and it came with a standard black one.
Response from West & WillowJan 15, 2024
Hi Alexis, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Joey K.
Awesome customer service! Andrian helped me when I was displeased with the first picture. They worked with me until the picture was perfect. Can't thank them enough!!!!
Laura C.
Excellent customer service and satisfaction guaranteed. Will use again and highly recommend
EF
Image was cropped badly. Cheap mug
Response from West & WillowDec 30, 2023
Hello Elizabeth, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.