West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Caitlin C.
I haven’t even gotten my package yet.
Response from West & WillowJan 15, 2026
Hi Caitlin, I’m so sorry to hear that I completely understand how frustrating this must be, especially as you haven’t received your package yet. Our team will be checking this as a priority and will send you an email with an update on the status as soon as possible. Thank you so much for your patience in the meantime.
Rhonda T.
I have yet to hear back from support and with proofs and a remake of my portrait. Your support team said they would send a proof to me and then remake and send. Please contact me
Response from West & WillowJan 15, 2026
Hello Rhonda, We’re very sorry for the lack of follow-up and the frustration this has caused. This is not the experience we want for you, and we sincerely apologize for the delay—our team will reach out to you as soon as possible to resolve this.
Carolyn
I absolutely loved our picture. The only thing I would change is the placement of her - I wish it was centered better.
Response from West & WillowJan 15, 2026
Hello Carolyn, Thank you for your feedback! We’re so happy to hear you loved the picture, and we appreciate you sharing your thoughts about the placement. We’ll be sure to pass this along to our team as we continue to improve.
Lily T.
Absolutely amazing!! I received my picture of my beautiful boy and I couldn’t believe how accurate and amazing it was. I highly recommend!!!
Response from West & WillowJan 15, 2026
Hello Lily, Thank you so much for the wonderful review! We’re thrilled to hear how accurate the portrait was and that you love it. Your recommendation truly means a lot to us! 💙
Susan
The portrait mug of my dog looks just like her! What a fun way to start my mornings with with my girl on my mug of tea!
Response from West & WillowJan 12, 2026
Hello Susan, Thank you so much for the lovely review! 🐶☕ We’re so happy to hear the portrait mug looks just like your girl and brings a smile to your mornings. Enjoy every cup with her by your side! 💕
Katie
Fast delivery and it came out so cute
Response from West & WillowJan 12, 2026
Hello Katie, Thank you so much! 😊 We’re thrilled you loved how cute it turned out and that it arrived quickly. Hope to see you again soon! 💕
Haley B.
It was perfect :)
Response from West & WillowJan 12, 2026
Hello Haley, Thank you so much! We’re so happy to hear it was perfect 😊
CW
Frame came damaged.
Response from West & WillowJan 12, 2026
Hello CW, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
