West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Julie I.
Delivery was kind of slow… and the product I bought was crazy expensive
Response from West & WillowJan 20, 2026
Hello Julie, We’re sorry the delivery felt slow—shipping times can be longer during the busy Christmas season. We appreciate your patience and understanding.
Briana F.
Never received. Truly disappointed.
Response from West & WillowJan 25, 2026
Hello Briana, We apologize for the delay. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️
Pamela W.
My son was so happy to receive the painting of Mr Louie. He had been gifted the painting of his other pup, Miss Nala about a year before, and then adopted Mr Louie. He really wanted another portrait of his new pup as he had with Miss Nala. It was awesome to see his joy. Thank you. The pups give their 'paws' up too.
Response from West & WillowJan 20, 2026
Hello Pamela, Thank you so much for sharing this heartfelt review! We’re honored to be part of such a special moment and thrilled to hear how happy your son was to receive Mr. Louie’s portrait—especially alongside Miss Nala’s. Please give both pups our thanks for the paws up! 🐾💙
Jesse L.
We have ordered two different pictures of our dogs and have been very happy with the product. Their customer service is quick to respond and will thoroughly address any concerns or needs. We highly recommend you give them a try!
Response from West & WillowJan 15, 2026
Hello Jesse, Thank you so much for the great review! We’re thrilled to hear you’ve been happy with both portraits and that our customer service was helpful and responsive. We truly appreciate the recommendation! 🐾💙
Robin P.
I highly recommend West & Willow to any pet lover! This is my second purchase with them and when I had a concern with the initial print I got they happily redid my print and I am now obsessed with it! Their customer service is top notch and I would recommend them over and over again!
Response from West & WillowJan 15, 2026
Hello Robin, Thank you so much for your continued support and wonderful feedback! We’re thrilled to hear you love the final print and that our team was able to make it right. Your recommendation truly means the world to us! 🐾💙
Jordan U.
The shipping boxes are terribly fragile. And sadly this was my fourth attempt to get my order fulfilled. Initially the frames were not included despite me paying for them. I also wasn't given access to the digital downloads I had paid for. The replacement order to include the frames was only fulfilled because I paid for order warranty coverage through Onward, and even then it took multiple times of reaching out to have the order fulfilled properly, over multiple shipments. Then I receive a box that is bent and falling apart. This was a very bad first experience with a product that was obviously just done with an AI tool, despite the very high cost to the customer.
Response from West & WillowJan 15, 2026
Hello Jordan, We’re truly sorry for this experience and for all the frustration it caused. This is not the level of quality or service we strive to provide, and we sincerely apologize for the issues with your order, packaging, and overall experience.
Laura R.
Customer service was very good and the print came out very nice.
Response from West & WillowJan 15, 2026
Hello Laura, Thank you for your kind words! We’re happy to hear you had a great experience with our customer service and that you loved how the print turned out. 😊
NN
The drawing had nothing to do with my dog. There’s was no confirmation to the design so I ended up having this ridiculous looking creature in a frame.
Response from West & WillowJan 15, 2026
Hi Nihan! Thanks so much for taking the time to share your feedback and I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
