West & WillowReviews of westandwillow.com

For starters I ordered this package almost a month ago and I am still waiting on it. I have tried to contact customer service many times to see if my package is lost or if I should still continue to wait and all I get is an automated response that is completely unhelpful. Every time they tell me they will reach out soon and I never get anything. Really disappointed after I read all the high reviews.

I ordered two photos for my parents for Christmas. One being of my dog that just recently passed in August. I paid extra for the memorial photo so she would have a halo on her head I received my artwork after a month, the one portrait was missing the halo and the other had a cracked frame and looked nothing like him. For context both of my dogs are fawn english bulldogs (white with light brown spots- but no spots are on their face). The male dog had a massive black patch on his eye which he does not have and is not in the photo I sent them. I emailed them because my family will now not have a Christmas gift, they haven’t answered my emails in over a week and have not sent me the artwork they promised within 3 days of the claim. It is frustrating, they took $200 of my money and didn’t send me what I paid for and are doing nothing to rectify it. Yet I receive about 6 marketing emails a day from them trying to get me to place more orders. Spend your money elsewhere, this place is not worth it.

Great customer service. Took care of problem quickly.

I ordered 2 weeks ago and they arrived today. Thank you. I was not expecting it to be ready by Christmas. The pictures are beautiful and the fur babies look amazing.

On the website, the faces of the dogs looked like photos. What I received looks like some generic, computer generated, cheap picture. It doesn't look like our dog, it just looks like any boxer. I ordered it as a gift for my son, but I'm embarrassed to give it to him. You'd be much better off printing your own picture. DO NOT WASTE YOUR MONEY HERE!

I am so impressed with the quality of my pet portrait and the service. I ordered late in the holiday season realizing I may have been too late but they were able to turn around Max's portrait quickly. I ordered the digital download which I'm glad I did. Their website was having a litte trouble due to high volume but customer service got back to me right away and sent me the image. My dog Max is 13, so every Christmas is a blessing and this was an amazing way to make sure he's always in the home. Thank you!

Photo is okay, missing a dark patch on puppies face, otherwise it was spot on!

The customer service was wonderful! Thank you for making sure my order was exactly right. I appreciate how well your team handled my request for a revised portrait when it was not correct the first time around. Thanks for being AWESOME!