West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing18,273 approved reviews, newest moderated first
Scott W.
I ordered a picture, but it got lost. I had no updates from the company until I reached out. Now they have to create a whole new order
Response from West & WillowJan 22, 2024
Hello Scott, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
ANDREW A.
The best part about this experience was the support team , After a minor setback with the artwork the support team got on it ASAP and are extremely fast to respond, at first I was very hesitant because you never know with Instagram ads but West&Willow is the real deal !! THANK YOU GUYS SO MUCH
Theresa L.
Customer Service did a nice job of correcting a mistake in my initial order.
Jeremy M.
You guys absolutely nailed Hero and Ivy! They look absolutely real. Very quick shipping, beat the delivery date, even by a couple days
Wendy M.
This has been my Christmas 2023 disaster. My prints were the first present I ordered for Christmas. I was expecting them in 2-3 weeks, plenty of time for Christmas. After multiple attempts to contact the company which doesn’t have a contact number or direct line to speak to an actual person, No customer service AT ALL😡😡😡. It’s Christmas Day, no photos to give to anyone, what a huge disappointment. How can they have so many 5 star reviews??? All I want is my pet portraits, and I didn’t receive my digital download either. I need a response from someone, an actual person, please!!! Where are my prints??? When will I receive them??? How do I get these gifts to my family members now the holiday is over???
Response from West & WillowJan 18, 2024
Hi Wendy, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Sia D.
It was so quick to arrive and it was absolutely perfect ❤️
Terri
My picture was beautiful, but the chin coloration wasn’t quite right. They quickly remedied the problem, sent me a proof and are replacing it for free.
Catharina H.
West and Willow put so much work into making sure my pet portrait was exactly perfect. After I received my order I asked to have it reviewed by another artist and they worked so hard to make my gift perfect. I cannot thank Aprilyn enough for her kindness and care put into our pet portrait. We truly love it and it was my fiancés favorite thing under the trwe
