West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Yvonne W K.
Doc was 10 1/2 when we adopted him from the SPCA, he is now almost 12. The SPCA had found him 1/2 frozen and it took them 3 months before they could even put him up for adoption (his 1 ear had frost bite on it)! He is so sweet and loves being around people, the picture says it all about his personality! Love it!!
Kim
Great customer service!
Kristen R.
I was really excited about this but received the portrait today and the scale of my dogs is off. One is 30 lbs. the other is 11 lbs. In the portrait together they look like they are the same size. Still cute but disappointing. I wish I would have had an opportunity to comment before the final.
Response from West & WillowFeb 6, 2024
Hello Kristen, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Heather L.
Very unimpressed with this company. I paid $80+ for a Christmas gift that delivered with the completely incorrect background. The company reached out to correct the issue but at one point completely stopped corresponding with me. I had to use a different method to get in contact with someone who would actually respond. Still awaiting the arrival of the replacement pic and concerned that if it looks anything like the first one that delivered the entire gift will be a waste of money.
Response from West & WillowJan 9, 2024
Hi Heather, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Lisa M.
The website was easy to use and navigate.
Jennifer
Was nervous at first to see how this photo would turn out. I communicated with the company before submission to make sure I had done everything correctly. They were quick to respond and very helpful. My husband loved his Christmas gift.
Rosina D.
I asked for expedited and it now says 3 to 4 weeks .
Response from West & WillowFeb 6, 2024
Hello Rosina, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Avitall G.
I requested 2 cats and sent their pictures- one of the cats it’s literally the replica which is amazing but the 2nd cat is missing so many of his features that make him unique. I would love to have this redone.
Response from West & WillowFeb 6, 2024
Hello Avitall, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
