West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Shannon D.
Great customer service!!! I ordered a bunch of different portraits and they all came out great except for one. The team took care of this right away and I couldn’t have been happier with the service I received. Would highly recommend these products to anyone!
Nicole M.
This is my 5th order with West and Willow. However, there was an issue with my order this time - the picture was too dark. They immediately said they would fix it with no issue. Super nice and helpful. :) extremely happy with their customer service.
Langley L.
Super impressed with the artwork I ordered! Every step was so easy, from the ordering process to contacting support about an error. I was also impressed with how quickly I received a response from the support team. Normally that is such a hassle elsewhere. I also loved being informed about every step in the process leading to receiving my artwork. Definitely plan on using this company again and referring others!
Dianne J.
Easy to understand and navigate website. Haven’t received pet portrait yet so can’t speak to it or the coffee cup
chloe S.
Perfect Portrait!!! I couldn’t recommend West & Willow enough! I absolutely love the portrait of our sweet boy and can’t wait to get it added on our family wall.
Michelle S.
Great company - so helpful and our gift came out perfect.
Denise
This was a portrait I had made for my sister who lost their family pet just before Christmas. I don’t recall there being an option for it being a “gift” to leave a message. Not knowing who it was from and then for her open, it sadly was damaged. I have been looking at West & Willow’s website for some time now as I wanted to get myself a portrait of my Buddy that passed away. I was very disappointed to hear and see that it was damaged. I would have thought before being packaged they would have noticed the damage before sending. The packaging was not damaged at all it was already damaged and packaged that way. I will say, the picture was perfect and looks just like her Cody so I am very pleased with that. I really hope West & Willow will make it right for her and me.
Response from West & WillowFeb 6, 2024
Hi Denise, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Hazel
Easy to navigate your site. Received the picture of my sweet ums. Perfection. I am so pleased with your product. THANK YOU!!
