West & WillowReviews of westandwillow.com

I am still waiting on my order placed over 4 weeks ago. Customer service apologized for the delay and sent me the digital copy of my portrait. I don’t think it looks anything like my dog. What bothers me the most is that at check out they asked if I wanted to tip the employees. So now they want tips for buying products online. That’s ridiculous!!

The pics of my cats captured their expressions perfectly. Very pleased!

I had an issue with my order - it didn't look right. I sent and image of the picture and the team at Willow did a great job of responding, following up and deliving a replacement!! thank you very much!!

So happy with the pet portrait! It is well worth the money.

Although I haven’t received my frame yet I wanted to say that I am impressed with their customer service. We recently lost our dog and I came here to purchase a memorial item. I made a mistake with the order and needed to add an additional product. They were so kind and very fast! I know we will cherish our items ♥️

There was an error with the product and they handled immediately plus great communication

Great service and attractive frame and photo just as ordered

West & Willow went above and beyond to perfect my pets’ portraits! They worked with me on a couple changes I requested and were always quick to get back to me, and very kind and helpful in the process. It was a great experience and the portrait was PERFECT! I love it and will definitely order from here again!