Wendy N.
Great Customer Support
West & Willow is a great company. Customer Support is extremely supportive and made some changes that I requested. The final product turned out great.

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Wendy N.
West & Willow is a great company. Customer Support is extremely supportive and made some changes that I requested. The final product turned out great.
Autum B.
I sent several pics of my 3 dogs. They sent me a picture with 2 off the 3 looking nothing like my dogs, different breeds!!!! Since you cannot get a refund, they redid the picture, sending me updates several times. 3 months later, I finally said ok but it doesn’t look exactly like 1 dog. I do love the picture I have since 2 of the girls are gone, I appreciate having their likeness.
Response from West & WillowFeb 20, 2024
Hi Autum, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
jackie H.
Great customer service! My order came out a bit off but Siena was able to revise the artwork multiple times communicating with me.
Matthew L.
Ralph was awesome, super timely responses and very friendly and helpful
Kris S.
I received a portrait of my dog for my birthday and absolutely love it! And my friend just adopted a dog so I ordered a bowl for her new fur baby. I just love all the ideas, it’s creative!
Matt C.
Made it easy to get the perfect pictures of our pups. Even put in the extra effort to help get the coloring just right.
Kim
Great experience! The original picture was not quite right. But the customer service process to edit the photo was quick and easy. Thank you!
Ro
Awesome product quality and great customer service! Kent was very responsive and helpful with my queries. Would highly recommend to other paw parents :)