West & WillowReviews of westandwillow.com

I received the artwork and it was incorrect. I immediately emailed the company, as they do not have a phone number to contact (first note of warning!), and received a reply of we will get back to you in 3-5 days, so on and so forth. Now about a month and a half later on 6/12- I finally received the download of my corrected portrait. It was quite the drawn out experience. My recommendation: Do not purchase! Save yourself the time, hassle, and money.

Both of pictures weren’t detailed as much as I thought…

Love it so much!!

We had two orders for the same photo of our dog. Neither of the renditions were good representations of our dog. One had her fluffy ruff around the neck look flat & looked ridiculous. Her face looked mean. Her face was too narrow & her ears looked like they belonged on a jack rabbit. The other one had a bit better ruff, but her muzzle was extremely dark. At least the look was a little friendlier. Would not recommenthis company. Being so angry, I waited to write this review. Additional info. following West&Willow reply. The order #H628804066 is for the one I have. This format will not allow me to add a photo with the original picture of Mercedes & the rendition I have. I have asked my daughter to send a picture of hers and the order #. You should be able to find the orders by my name, however. Update: 5-14-2024. I received a new artistic representation of our Mercedes for approval, and it is 100% improved, and does look like our fluffy, kind-eyed dog. Yes, I assume the replacements will be excellent, and look forward to receiving them. Therefore, I do recommend the company, and will give them a 5-star rating. I would suggest having the ability to ‘approve’ the artwork in the beginning.

Very happy with the picture! Great quality and beautifully done

Bought this for a friend who lost her dog. They absolutely loved it.

Beautiful product and amazing customer service. Will be ordering from West & Willow again! ♥️

My confirmation email never arrived. Five hours after placing order I found and sent a better photo of my dog to use. This was refused as in the confirmation email that I never received , it states changes can only be made 30 mins after order. As I never received the confirmation, I believe there should have been an exception. It was not in my junk folder. When resent, I received it, along with all other emails from your company.