West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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CRR
You guys lie and false advertise.
Response from West & WillowMay 19, 2024
Hi Christopher, We are sorry that your experience didn’t quite match your expectations. We would love to know why so that we can deliver a better experience. We are sending you an email now to resolve this.
Anthony C.
The portrait of our mini goldendoodle was beautiful and entirely accurate to the image that was submitted. Phenomenal gift/personal item for a fair price. Would recommend 10/10
CD
Better than I thought it would be. Perfectly captured our family pet and looks great on the wall. Highly recommend!
Izaac M.
Still waiting on order to be delivered after a month since shipping! They send way to many email with offers, and discounts which is a bit rich to offer a discount post sale
Response from West & WillowMay 19, 2024
Hello Izaac, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Jess S.
Frame arrived damage, no measures were placed to ensure damage wouldn’t occur. Painting was also too dark and didn’t accurately depict my dog. Would not recommend.
Response from West & WillowMay 19, 2024
Hello Jess, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Jackie W.
The correction was done promptly and hassle free would have given 5 stars if would have followed picture given more accurately.
Response from West & WillowMay 19, 2024
Hi Jackie, Glad to hear we were able to provide you the service you deserve. 😁 We're so happy to have you as a member of the West & Willow family!
Dylan S.
Never got my order yet and no one answers my emails. Also my card got hacked off your website
Response from West & WillowMay 19, 2024
Hi Dylan, Thank you for bringing this to our attention. We would like the opportunity to investigate your feedback further.
Scott P.
Received wrong order. Ordered for Mother’s Day now won’t make it unless it arrives today. They have supposedly sent out the correct order using the “fastest shipping option available”. That would be overnight shipping so we’ll see if they make it right.
Response from West & WillowMay 19, 2024
Hello Scott, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
