West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Kim
I haven’t received received my picture physically or even the digital I already paid for.
Response from West & WillowJul 4, 2024
Hello Kim, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Yvonne Z.
Photo turned out beautifully!
Michael C.
You guys do the most amazing work. I sent you a screenshot of a friends photo of their dog on FB and you did your magic and extracted out a beautiful photo of my dog. I could not be happier
Christina
Not too happy with coloring. His white coloring in picture is too yellow and makes him look dirty. I suggest sending a pic to clients to see if anything should be changed.
Response from West & WillowJul 4, 2024
Hi Christina, We're sorry to hear you are unhappy with your artwork! Different factors can affect the final outcome, including shadows or filters on photos. We would like the opportunity to investigate your feedback further.
Raven W.
I loved it, and it really helped with memorializing my sweet pup
Irina N.
the personality of my pet from the photo was completely lost, still recognizable, but very generic portrait
Response from West & WillowJul 4, 2024
Hi Irina, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Kimberlee C.
I ordered something for Father’s Day two weeks ago and still haven’t gotten it. I paid for the expedited service clearly that was a gimmick. Do not like using a third-party to track, shipments, etc. that third-party has been known to take peoples information and share it. It would be great for someone to send me my purchase. I would like to get a refund on the expedited service. There is no way to track my order without using the third-party app. I don’t even know if it’s been filled yet. I also ordered a digital copy and that hasn’t come either. I would never recommend this site to my friends or family.
Response from West & WillowJul 4, 2024
Hi Kimberlee, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Divina
This is my second time I ordered from this company. This time they missed up the name of the dog and now I have to wait when they send the replacement. This was for a Fathers Day Gift that Roscoe our dog passed away May 4 of this year. Now it ruined my Father’s Day gift.
Response from West & WillowJul 4, 2024
Hi Divina, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
