West & WillowReviews of westandwillow.com

Honestly the sweetest most accurate depiction of my sweet kitties!

The picture is lovely! I am a pet sitter and Conner was the beloved dog of one of my first clients. He recently died in his sleep and both his “Mom” and I are devastated. She will love the picture you made of Conner and treasure it always. Thank you!

The communication with the company to get the right photo and the art was great. Once it was finished I got a photo asking if it was good. Very quickly done and shipped in great time.

We ordered a custom memorial pet portrait 6/7. Checked status 6/21 after not receiving shipping info, told order in production. Followed up again 7/1 after not receiving shipping info and simultaneously filed BBB complaint asking for product or refund. Replacement order generated 7/8, item finally delivered 7/12. Scale of portrait much smaller than another West & Willow pet portrait, have to admit the product satisfaction team did a great job with a replacement. Not sure if original shipping issues were a glitch, but the company has an F rating from BBB. Think W&W would be better served with customer satisfaction sending a digital image for approval before shipping final product. In the end we are happy with what we received, but it was distressing having to work so hard to get the portrait of a pet that we were mourning.

West & Willow is such an amazing company! I absolutely love the print I received of my 2 dogs and 2 cats. Their customer service is outstanding! I will definitely be recommending them to everyone I know and hope to order again! Thank you for everything!!!

I really like how the picture turned out. It was a birthday gift for my wife and she loves it.

Exactly what I wanted ! I love the portrait

Love the picture of our dogs! Gave it to my daughter as a birthday gift and she cried because it was so beautiful! We recently lost our chocolate lab so it was very meaningful! Thank you!!!!