West & WillowReviews of westandwillow.com

Response from West & WillowOct 18, 2024

Hi Tina, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.

Response from West & WillowOct 18, 2024

Hello Katie, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent you an email with more information.

Response from West & WillowOct 18, 2024

Hi Kellie, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.

Response from West & WillowSep 30, 2024

Hi, HOLLY! We are sorry about the damaged frame. We understand that you may be disappointed, and we appreciate your patience as we work to resolve this issue. To address the situation, we would like to offer you several options: 1. If you would like to keep the item as is, we can offer you a refund of 10% of the purchase price of the item. 2. We can send you a replacement item with the necessary corrections. 3. Alternatively, you may keep the item as is, and we can offer you a 30% discount on your next order. Please let us know which option you prefer, and we will make the necessary arrangements to ensure your satisfaction. Once again, we apologize for the inconvenience caused and appreciate your understanding. We value your business and look forward to serving you in the future. Thank you for bringing this to our attention, and please do not hesitate to contact us with any further concerns.