West & WillowReviews of westandwillow.com

Response from West & WillowNov 13, 2024

Hello Lynn, We hate to hear this! We are reaching out to your email now to help get this resolved for you.

Response from West & WillowNov 12, 2024

Hi Whitney, We hate to hear this! We are reaching out to your email now to help get this resolved for you.

Response from West & WillowOct 16, 2024

Hi, Susan! We are sorry about the damaged frame. We understand that you may be disappointed, and we appreciate your patience as we work to resolve this issue. To address the situation, we would like to offer you several options: 1. If you would like to keep the item as is, we can offer you a refund of 10% of the purchase price of the item. 2. We can send you a replacement item with the necessary corrections. 3. Alternatively, you may keep the item as is, and we can offer you a 30% discount on your next order. Please let us know which option you prefer, and we will make the necessary arrangements to ensure your satisfaction. Once again, we apologize for the inconvenience caused and appreciate your understanding. We value your business and look forward to serving you in the future. Thank you for bringing this to our attention, and please do not hesitate to contact us with any further concerns.

Response from West & WillowNov 13, 2024

Hi Karine, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further. We just sent an email to the address on file.

Response from West & WillowNov 13, 2024

Hi Andrea, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further. We just sent an email to the address on file.