West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Kacey
I never write reviews like this but I need to warn other people. I bought this as a gift and it looks so cheap and the picture doesn’t event look like what I sent. I wanted to buy my dogs too and I’m so glad I didn’t.
Response from West & WillowDec 12, 2024
Hi Kacey, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
kk
Pretty disappointed with the portrait. We lost our beloved kitty Whiskers and I ordered a portrait to remember her. Per her name- Whiskers had the most amazing long bright white whiskers. The portrait came and the whiskers are grey and not prominent in the art work. The photo I sent clearly showed them as bright white and a main feature of her sweet face. The artist also took liberty and added a eyebrow whisker where she did not have one- a feature we loved about her as she was missing one on one side of her face while the other side had a very prominent one. It gave her so much character. Super disappointed as we chose the background to be pink since she was a black kitty with white features and we really wanted them to pop. She also had the brightest green eyes and the art has them very dulled down. Would really like a refund or redo. UPDATE: West & Willow customer service is great and I have a new piece of art on it's way!
Response from West & WillowDec 12, 2024
Hello Kristin, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address associated with your order.
Sarah S.
The ordering process is easy to follow and the finished product is so realistic. Second time I've ordered from West and Willow. Great gift idea!
Denise M.
Pleased with everything The person I’m giving it to fir Christmas is going to love it
Jake
I recently ordered from West & Willow. Their customer service is Top-notch. Incredible Quality. I'll definitely be returning customer.
Finesse
Beautiful painting. I was nervous I wouldn’t like it but it came out lovely. Perfect memorial piece. 10/10 customer service experience as well
Ellen
All of the portraits came out great! They look exactly like our pups! My family will be so excited to receive them!
Carol R.
This is an update to previous 2 star review. I was not happy with the portrait as I didn’t think it showed my two cats (who passed) in the most favorable and accurate light… West and Willow customer service went above and beyond to work with me to get very satisfactory results. I just received the revised portrait and I LOVE it! It looks just how I want to remember them! Thank you W & W!
Response from West & WillowDec 12, 2024
Hi Carol, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
