Kelly M.
Order came damaged and never sent replacement
Order came damaged. Said they were replacing but it was never sent.

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Kelly M.
Order came damaged. Said they were replacing but it was never sent.
MARION
Amazing! From start to finish. The customer service is excellent and the finished product brought me to tears. It’s beautiful. Now we have something to remember our sweet boy forever.
Carlos S.
Did not get a digital copy of my print for review. Paid for both actual and digital print and expedited service and have not seen anything yet. Tried going through customer service and received automated responses.
Response from West & WillowFeb 10, 2025
Hello Carlos, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Liberty
Picture turned out great! Fast shipping!
Tiffany B.
Looks amazing. Exactly like my son’s dog. Will definitely buy again :)
Cassie T.
My pictures came quickly and safely and look amazing! I know my parents will absolutely love this gift.
jenna B.
I received a portrait as a gift and it turned out great. I decided to order my own and the potrait doesn’t look anywhere close to what my dogs and cat look like. Their coat is completely different and even the pattern and direction of the coat looks unusual for any dog. I’m not sure why they look so different but I am very disappointed considering how much you guys charge, I was expecting better work
Response from West & WillowJan 21, 2025
Hi Jenna, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Dayton D.
Looks more like a cartoon than an oil companies painting. I feel like it would be worth it if it was $30 instead. Disappointed but still happy
Response from West & WillowJan 21, 2025
Hi Dayton, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.