Vandi T.
Ordered a week before fathers day and…
Ordered a week before fathers day and it is June 27th and we still do not have it! I had unblocked their main email but the artist reached out a few weeks after getting photos and the email went to my junk mail with no attempt to call ir text me. My dad returned home yesterday from a rehab center abd I was hoping this would be there for him and we still have not received it !
Response from West & WillowJul 1, 2025
Hi Vandi, Please note that as advertised, orders can take 2-3 weeks to arrive. I also see that we were unable to process your order immediately due to a filtered photo which we reached out to you about. In these cases, the order is delayed by a day or so while we wait on a new photo. I see that your order has since been delivered. Let us know if you have any questions or concerns.