WePayReviews of wepay.com

I sent an email to Wepay because my information needed to be verified by sending more info and documents.... at first I was a bit frustated but Carrie S the person that emailed me back and forth was really helpful and she made it easy to understand the process that Wepay uses to verify peoples info. She was also very prompt to respone all my questions and concerns. So far am very happy with the service given. Thanks

Dia was awesome! Got back to me quickly and kept me updated as actions were taken!

Dia helped resolve my issues with the on-line forms very quickly hence the 5 stars but Wepay could help by having more intuitive fon-line forms though - who was to know I had to insert 8 0s in place of a company number when we are a charity and have no company number, or to take the 0 of the start of the phone number area code for it to be accepted on-line.....

Liv resolved my issues quickly and clearly. I would certainly trust this for further charitable donation processing.

I received great customer service from Dia when I needed to update our account email address and was having issues. I submitted a support ticket and 10 minutes later had a clear explanation of how to resolve the issue. Great start to a new working relationship with WePay!

I have had a great experience, but truly it has been because of Dia's customer service. She relieved my concerns with not being able to receive funds until WePay could verify my identity. It has been such a relief communicating with her.

Wepay gets a bad rap and it isn’t fair. I use Joist for estimating and invoicing, and love it. I recently tried their ‘get paid with credit card’ option. With Wepay. I took a large payment from a client and all was good, until I got a message from Wepay. It asked me to edit my invoice. Being a stubborn red neck, I emphatically explained I would do no such thing, and proceeded to get so angry!! But, they emailed and gave me Joistpayments phone number ( Joistpayments is set up specifically to assist and be the customers liaison with Wepay). It worked seamlessly. Joist admitted they could do some things differently, and I stopped being stubborn and changed my invoice a little. Boom! My money, all of it, was released within a few hours. Joist saved the day, and Wepay was actually very good. Wepay has a system where they only communicate through email. That’s fine. What everyone needs is Joist. Because Joist knows this about Wepay, they set up their end of things, Joistpayments. All worked extremely well, and I’m a super happy client. And I am a miserable client when I think I am not getting my own way, so, I think both Wepay and Joist dealt with a most unreasonable client in a very reasonable and fair manner.

Assistance provided by Dia was spot on and helpful