WePayReviews of wepay.com

WePay answered my question right away. Liv helped me. simple and easy.

It was my first experience to donate from overseas. Selene from WePay Customer Delight was telling me the progress without leaving me alone, and wiped away my fears. Thanks a lot.

Liv is extremely helpful and addresses problems quickly and successfully. I had a big problem with a misunderstanding that put the money donated into my fundraiser on hold causing a great deal of stress and anxiety. Liv took care of this and helped to resolve things in a timely manner all the while communicating with me regularly while this was going on. That really helped, especially as no one else at the site communicated with me. If it hadn’t been for Liv, this stressful experience would have been much worse. She is very nice and helpful and on point. Thank you Liv!

If you guys didn't like me because of my heritage to begin with, why didn't you just say "We don't accept JEWS" on the contract user agreement. I Contacted the representative from ECWID about why our account was disabled, with this email below, (Wix is also Included in this, as they use ECWID and WEPAY all together as a Giant Ponzi scam) *WE are reporting you to Trustpilot right now as "Antisemetic" and we are also reporting to AIPAC, as we have connections to direct lines. I have been discriminated because I am Jewish. My Reply: "THERE IS A MAJOR MISTAKE My customer purchased two items online that we sell in our salon and he is a client to a friend and wanted to support us. He used his debit card to purchase and you guys are saying that there is something like a chargeback "possibility "going on, but we haven’t had any chargebacks nor done anything wrong. Where have we neglected to follow the user agreement? Can I call someone? We have been in business 29 years and never had a refund or charge back. You guys are making a huge mistake, please can you fix this problem. It has to be on your end, because we haven’t done anything against the user agreement and this client is purchasing to support our website. Can you tell me the legality of this decision please?" RESPONSE BACK THE FIRST TIME: "Ecwid Payments has been disabled Your account was disabled due to excessive chargeback activity. Please choose another payment gateway or contact customer support for additional information." SIDE NOTE: (We haven't had a chargeback and they later admit this) "We haven't had a chargeback at all. So, please correct your mistake. Thank you. " ECWID REPLY BACK: SECOND TIME: "Hello ******!
 This is Anna with Ecwid team, thank you for the message. I understand your situation and I'm sorry you've faced the difficulties. Ecwid Payments is a payment method powered by the payment gateway and our partner, WePay. I am sorry, but WePay is no longer able to process payments for your account, thus the account has been disabled. Every payment processor has a strict guideline and they have to follow it; because of the proprietary nature of their review process, they are unable to share exact details on why your account was disabled. I apologize for the frustration caused; although you may consider other payment gateways. The complete list of available payment options can be found here: If you have any other questions, feel free to contact us again. Kind regards, Anna, Ecwid Customer Care Team." Unfortunately, we can no longer support your business and we'll need to cancel any pending payments. More specifically: Unfortunately, it has been determined through WePay's proprietary review of your merchant account that your business is considered high risk. Because your account is susceptible to a high chargeback or dispute rate, we have to put your remaining balance into reserves for a minimum of 30 days. If your balance goes negative, we'll recover those funds from your bank account. For full details, you can read our Terms of Service< Thank you for understanding and we apologize that we couldn't offer a better solution. Sincerely, Your Ecwid and WePay Teams SIDE NOTE: Okay, but we still haven't done one single thing wrong, except make sales and even shipped them out, but never received our payment to our account. So who do you think is wrong here? Then I realized they profiled me, as a Jewish woman, and when they knew that, they discriminated against me harshly. Continue reading. My Reply: See the problem I have with all of this, is that I have been in business for 29 years and have had other card processors with ZERO REFUNDS ISSUED OR CHARGEBACKS. Perfect reviews online and physically doing business locally. I find it very insulting that for no reason you deem my company "********" as "HIGH RISK". That is unethical to not give a company chance, in fact we are so honest that we sent that individual his order anyways and we aren't getting paid for it, because your company blocked the order from processing and we went ahead with the order, because we wanted our client to obtain our product, in a timely manner; as this is how we conduct business. We like the clients to receive their items within 2-3 business days. He will give us a 10 star review as he will be happy with what quality we offer. He already received it and we are waiting for his feedback. I AGAIN DID NOT GET PAID, Because you guys blocked the order. His card was good and so was his money. In fact he works in the banking industry, as a teller. So, he finds this very unethical as well, and is aware that you didn't charge him. This puts guilt on my clients and I will remaking sure he knows just what company you guys are. Because he can report you guys, as I am just an older woman that is victim to this business fraud. I told my son and grandson about this, and they were appalled. I was planning on making the website more intricate as it is very basic, but this doesn't mean we are high risk for chargebacks! That is crazy to even think. You don't give people a chance? How can you guys get a chance at bigger opportunities in life, when this is how you treat an elderly woman. If there is absolutely no chance of reinstatement, than that is fine, but my clients already are very distraught about this happening to our website, and they are wanting all the information about this situation and how we believe we are being judged or discriminated because we have African Americans working with us and I am an older Jewish woman. We are a unique group of people, but this is the only reason I could ever think of, that would be why you guys disabled our account. THAT IS RACISM And Discrimination. I do have connections to the AntiDefamation League, I don't see any other reason, as I can prove I have been successfully in business for almost 30 years now and this is causing a great deal of stress. If you guys didn't like me because of my heritage to begin with, why didn't you just say "We don't accept JEWS" on the contract user agreement. I have a very difficult time waking up in the morning with my bad back pains, and it hurts when I have to bend over on the computer screen, for long durations of time. The time this has taken me to type up, is going to affect me strenuously in the morning. Please reconsider us again, we would never let you guys down, can't you just find it in your agreement to accept us once more? I don't get it, we made our first sale and you guys just disabled us without even giving us a chance. You know that makes us look bad? But that makes you guys look worse, because we have an entire network that comes to my hair salon. I have regulars that come in every week to see me. The people have mentioned it to, laugh about it, and think you guys are joking; but how long have you guys been in business? Perhaps you all are the high risk ones. Maybe your right and I should reconsider even working with a company like this. Why would I want any of my profits to go to your fees. There must be something you hate about us, is it my website is too gay? Because my Gay friend, put that site together. Are you guys also Homophobic? You all must have voted for you know who too, what a Nightmare to live in 2018 and have to worry about being a Black Jewish woman with a Flaming gay son! Oy vey! The thing is, we just set up this new website, and thought we could instantly obtain payments, obviously there is a hate vendetta against either me, or my company. This is conflict of interest and ILLEGAL. So, guess who looks HIGH RISK? Your company looks high risk and IS HIGH RISK. We just had faith that our orders could process with your services, we did nothing wrong and we have been in business longer than your company has been around. Unbelievable, I know the only reason you guys deem me high risk, has to be because I am jewish. So, again that is fine if you want to part company for absolutely no reason. I tried to tell you that we are a good company, I can show you how we have paid our taxes for 29 years in business, we rent a business location and have a storefront, we have never had any issues or even problems being in business at physically location or online! What factors could possibly be included with your " carefully evaluating" process at WEPAY. The only people who are paying, is We are Paying . Because we are missing sales because you guys won't let us get paid. We get Pain in stead! it's WEPAIN! Because I have a major pain in my back now and I am done typing all of this up. You guys really should think about Evaluating your "ETHICS DEPARTMENT" CONCLUSION: We Never got a phone call back, a email back, or any final reevaluation as they said they would do if they were wrong. How, would you like to make your first sale and have them just cancel/disable your account, based off what someone on the team, "Higher Up", thinks about you on facebook, say your skin color, appearance, or age; I am not sure what they didn't like about me. They clearly went to my facebook or something and judged against me or my business. Again, my company has many amazing reviews and again, we have been in business 29 successfully and with a good ethical and credible reputation. It doesn't look like this company does, however. Many bad Reviews should tell one to not trust your beloved business with the hands of hatefilled dishonest individuals; unprofessional to say the least. I don't know how these folks business License isn't pulled from them, for misjudging people and ending services, FOR ABSOLUTELY NO REASON. Beware, be Careful... *Do NOT DO BUSINESS WITH THIS SMALL Dishonest and Discriminatory company. THEY ARE Anti-Semitic and Will be Reported to AIPAC.

Peter was very helpful in explaining the process to me. WePay is great!!

Working with Mira to address our issue was a breeze. One comment with the system, though, is that when I first noticed an issue with our account the wepay website directed me to email [support at wepay dot com] - and the system took a day to route me to submitting a ticket at the new support request site, [support dot wepay dot com]. Once a ticket was submitted, it was easy to resolve the issue, and communication was very clear. But I might suggest going through wepay and making sure that the "need help?" places link to the new site to prevent lag time. Thanks again for your assistance!

Thanks so much to Mira and the engineers for their help with an issue I was having getting into our account! I appreciated her quick responses and help to the very end.

Mira​, the Customer Delight Agent I worked with was a delight! Pun Intended! I kept getting emails about funds available but when I logged in I could not see them. Turns out I had two accounts. Her follow up, patience, and ability to walk me through the site were top notch! Super helpful!