Outed D.
Another Paypal convert here
After years of being a loyal customer, PayPal suddenly treated me like I was a common criminal and permanently limited my account for having "too much activity." Bloody hell, I run a business! I hate them so much and will never do business with them again. So, a friend recommended WePay. At first, I was leery since I had not heard of them before. But set up was easy and all seemed fine. Then when I first started billing people, they held my funds without explanation. Turns out they were waiting for info from the customers I had billed. Info requested from customers was stuff like what was the payment for, confirming email and billing address and confirming that they authorized the payment. It would have been nice to know that this was necessary, so that I could manage expectations. But since I didn't know, I was frustrated and raised hell about the payments being held up. After a few days, it seems everything got resolved and is now flowing fairly smoothly. I would have given 5 stars, but I have to admit that they have some catching up to do to match some of the bells and whistles that PayPal provides. For example, you won't get an email notification when someone makes a payment. You only get notified when the payment clears (which can take a day or two). Since I have a lot of transactions, it would also be nice to file away completed orders so I don’t have to wonder if I completed the order. It would also be nice to see a list of vendors who accept WePay payments so I can use WePay funds to pay them, thus further supporting WePay. They tell me they are working on this. A WePay debit card would be nice so that I don't necessarily have to withdraw to a checking account in order to use the funds. They are working on something along these lines, I am told. Finally, it is not yet geared for foreign customers, as there is an issue with inputting a zip code and it causes problems for people trying to pay. Also, foreign (non-U.S.customers) cannot use their checking account. I am told that WePay is concentrating on building the U.S. market, so I suppose foreign customers have a bit of a wait before they can enjoy the full benefit of WePay. After the initial frustrations were resolved, I am generally pleased with WePay’s responsive customer service, ease of use, and the fact that the service works as advertised. I look forward to more improvements and other goodies for the end user. Most of all, I hope they stay in business since they are a breath of fresh air after dealing with PayPal's nonsense.