WePayReviews of wepay.com

Their service according to my experience in dealing with dispute is so disappointing

So far im not liking it ! I had $110 i only have $96.90 , i reuest a paper check i hope it comes in the mail . have anybody got a paper check yet and how lomg did it take ?

I have a problem with a gofundme campaign that you have sent messages to me about not being able to transfer it to my bank.You never say what the problem is and it seems there is no way to contact you.I have tried the gofundme support page but it only takes me to a page which asks 'which best describes you' in a dropdown box but cannot type in it or do anything with it.My bank account has a hyphen in it that doesn't seem to work on the sign up page fro gofundme,it just strings th numbers together..is this the problem?How does one get ahold of you or gofundme? In reply, if you look above I said that I tried using the link you provided for gofundme but that it does nothing for me when I go there.I have also used the link you provided for wepay with no replies from you.I have two ticket numbers #1891354 and #1895192 and have not received any response to either of them.

My wife ordered the ‘interconnected series’ and we were shocked and upset to find that we’d been double charged for the one product. At no point were we aware that something we were going to be buying at $199USD plus $29USD postage and handling was going to cost us $634AUD within a week, just before Xmas. Can we please have someone explain why this has happened. This has caused us a lot of stress financially. Wepay we need this money back as soon as possible, and if we were aware that this would happen when a site uses your service, we never would have placed the order. Ben Goudge

We processed our payments through WePay for around 4-5 years. In the beginning, there were never any issues and no delays with payments. They processed overnight and were in our bank account the following day. There were 2-3 occasions when there were processing hiccups on their end that caused a delay and it took 2 days for the deposit to post to our account. In the past 12 months, we've experienced more and more delays. There is never a notification to the merchant of the delay, so if you are anticipating the deposit posting the following day, you may be in for a surprise when it is not. You should always be prepared to cover outstanding drafts on the account as their service is becoming more and more unreliable. When we ask about the reason for the delays - some taking upwards of a week (6 days) to process, we are simply given blanket canned text responses of "the delay is on our bank's end" and that "there were a few engineering issues that are being worked out" and that we should "wait 2 to 5 business days for monies to post" and that they are "not responsible for delays by the merchants bank". When we contact our bank, they have no record of any incoming deposit transactions. Generally after the email (you have to email, because they refuse to release a customer service number to call), the deposits show up in the account within 1-2 days. The service is unreliable at best at this point and we have elected to take our business elsewhere. We can't run our business not knowing when we can expect deposits. I would not recommend WePay to any merchant and we will never use them or their partner Freshbooks again. //FURTHER RESPONSE TO WEPAY WOW! It took you less than 25 minutes to respond to a review filed online, but I've still not gotten a response to my service ticket that was filed. How is 2-5 business days 6? Your quality of service is poor. Your customer service is almost nonexistent. Your agents do nothing more than issue canned text responses - similar to what you have provided in your response here. At one time, I would have sung your praises. Lately, not so much. It's a shame that you won't even admit that the errors are on your end - instead you try to pass it off to the merchant banks. Sad. Best of luck to you - we won't be back.

In February 2018 my family set up a cancer fundraising account for a family member. Within days every person who donated had their money returned. Then our campaign was closed. I tried to find out what went wrong but was told by gofundme that WePay was the culprit. WePay said they'd investigate but never answered my family's questions. We supplied every piece of info they asked for plus a ticket#. Several months later I donated to a friends campaign in DC. My money was returned 3 days later w no explanation. I have not been able to volunteer to any campaign connected to WePay. To date I've contacted WePay multiple times and opened several tickets. WePay replied they could not help me. Owned by ChaseBank? What is going on??

We had to use WePay because honeyfund wanted to go through a third party... I was hesitant as they keep a certain percentage... for example if we get a $400 gift in our name... we actually only get $388.40. Now, that is not that bad...however setting up your account is AWFUL! We set up our banking info the first time and how many times we want our funds on WePay to be transfered to the bank (which we did weekly) and that NEVER happened. In fact we have to log on EVER time and put in our bank information etc all over again. We are getting married and have so many people donating that it is frustrating having to reset our account every time. We contacted support and have yet to hear back. I do NOT recommend Honey Fund or WePay....

i had placed a fundraiser for my two pets babybart and girlygirl for help with their vet care. since joining this the site was easy to do, next i get an email stating i received a donation of 50.00 from joanie candreva, my husbands sister. that was 5 days ago. i have not been able to sign in to we pay i keep contacting these people and the same thing reset your password, i did that and still no access. I am angry and very frustrated. meanwhile my furbabies need flea meds and i cannot get it for them!!!!~ everytime wepay tells me invalid password or email. what is going on? why cant i get this donation and when will this be resolved???? i am disgusted to say the least, yes i am receiving replies from different people but when i do what they say to do, i'm still getting nowhere!!!! I need these funds to make my pets healthier, please do something other than the same directions over and over. also, when i started this fundraiser i did not finish signing up for wepay, the message says: User already signed up! if i did not finish the whole process who did? I want and need these funds desperately and will not let this go. my furbabies are suffering and there has been a kind relative to help us out and i cannot get the donation! not happy at all!!!