WePayReviews of wepay.com

Answer before 24 hours! Liv gave me step by step on how to fix my issue and their direction was great exactly what I read is what I saw on my account. Super easy, and user friendly, Keep up the great work!

WePay customer service, specifically Mira, solved my problem/question within 24 hours. The response was actually better than I expected! Thank you.

WePay support responded to my email on the same day which I really appreciated. From the beginning, Mira was friendly and seemed eager to help resolve my issue. In a short amount of time she was able to provide the answers I needed. Thank you so much Mira!

WePay support is awesome! I wanted to change the name of my account & wasn't sure that would even be allowed. Mira responded and it was done. Presto-change-o. I really appreciate both the response & responsiveness.

Very quick, helpful, and personable customer service. Liv and Mike, the people I worked with, were very friendly and helpful.

I like customer service at WePay. They read all emails the same day and try to resolve problems as quickly as they can. Mira helped me a couple of days ago and was very communicative about the steps and how long she expected it would take to resolve the issue. I appreciated that since it helped me take my off WePay and focus on other tasks.

My company uses WePay to process credit card payments for event registration handled via Constant Contact. We open registration for many of our events months and months prior to the event date, and sometimes, early registrants may cancel and require a refund. Unfortunately, WePay does not allow you to process a refund yourself for any transaction older than 60 days - something I learned only after trying to issue the refund myself, receiving error messages (with no explanation) and then contacting customer support. Luckily, Mira - the representative who assisted me - issued the refunds without conflict. Support was quick - less than 5-hr response time - and helpful. A few days later, additional refunds needed to be issued and Mira handled that for me as well, though now I know that all additional issues of this kind will require that I submit a fresh support ticket. Support tickets can only be requested from the "support" page - not from my account's dashboard - making it a little cumbersome. Maybe the system could recognize that I'm trying to refund a transaction older than 60 days and prompt me with the option to contact a support representative to process the refund? Really, though, it would just be nice to not have this 60-day limitation on issuing refunds myself.

Do not use WePay. As a payment processor they allow software to utilize their platform that doesn't work correctly, and their support defaults to lying about it. We use a donation platform that used WePay, and through that platform we needed to cancel all of our recurring donations. We cancelled them all in that system, and that system continued to submit charges to WePay. We contacted WePay who told us they couldn't help with the cancellations, but then the vendor told us that the only way to solve their problem was for WePay to cancel the donations, even though WePay told us they could do nothing. As of this writing, they're still stealing money from our donors regularly (which we then have to individually refund) but we can't terminate our account because if we do that, we lose access to all reporting data which we may need for a future audit. This is incredibly anti-customer behavior not just to me as an organization, but to donors looking to support non-profits. They are literally engaging in theft and lying about methods to solve it. Stay far, far away from any platform that utilizes WePay! EDIT: This reply from WePay below is comical, and indicative of their disregard for customers. I have told them multiple times that the WeDidIt cancellation tool they referenced literally does not work, and they continue to recommend it and claim they can't solve the problem. WeDidIt tells me that WePay is the only one who can solve the problem, so they're both blaming each other while stealing donor dollars. I doubt the claimed escalation actually means anything - and as one last note to warn any future consumers, in the past I have had to wait *days* for responses from WePay's support to come back to me with their lies, but in a public forum like this they respond within minutes to try and save face. Do. Not. Ever. Use. This. Company!