WePayReviews of wepay.com

DO NOT go with wepay use STRIPE instead. Wepay refunded £1000 worth of goods unnecessarily of a friend of mine and this week, WePay closed down my account WITHOUT notice WITHOUT an email or message. The account doesn't even have an error message on it...even though they have an alerts section on the portal. Both myself and my friend are small business' and it cost her £1000 in produce she could not get back and it has cost me nearly £850 of developer fees to try and find the issue AND cost me the launch of a new online product campaign. Their response time is ridiculous, I waited 36 hours for the first response, and on average 16-20 hours each time. They screwed up YET again when I did what they asked, and now I have to wait 3-5 business working days to get the account active. I am closing my account and going to Stripe. Also, they don't have a direct complaints department. I have never written a bad review ever, but I am appalled by their system, processes, response time and attitude when it is their error.

Thank you to Mira for distributing a partial refund for our client right away. Great customer service!

1st time I've ever left a bad review, that's how ridiculous my situation was handled by WePay. I've processed many payments totalling thousands of dollars via check and credit card via BuilderTrend who uses WePay. Never had a single problem or issue with any transaction. Today I get an email out of nowhere claiming that they can no longer offer me service because my company was determined to be at high risk for chargebacks and/or disputes. Interesting, considering our perfect history with them. Then, they inform me in a separate email that over 40k in pending payments are being refunded to customers. No sort of heads up, just have a nice day and good luck dealing with it. Scramble around trying to find a number to call, has to be something that can be cleared up easily right?? No chance. No phone number, no dedicated email address, only option is 'submit a ticket'. And then the BS response you get is obviously a templated response they send to everyone. Amazing that companies are able to operate in this manner and get away with it.

Mira was the best! She helped me locate who the transaction on my card was from.

WePay was the vendor for collecting registration fees for a conference I attended. A month after the conference I couldn't find the receipt so contacted WePay to obtain a copy. Within minutes I received a response, a link to the receipt and everything was complete. Kevin at WePay Support was incredible

Our customer support representative Kevin gave me a quick reply with clear instructions on how to get a partial refund for a family who registered two sons for our swim team through Swimtopia/WePay, but wanted to cancel the registration for one of the boys. The family had their refund notification within the day.

I had an unrecognized charge on my credit card statement so I sent in the requested information. I received a prompt response from Sean with all the information I needed to verify the charge. Quick, polite and helpful!

I'm new to this company and needed help setting up. I'm dense ;-) Mira was very helpful and treated my density with tenderness and detail. Thanks for the help!