WePayReviews of wepay.com

This is absolutely the WORST service you could ever imagine for a business and it clients. If you use their service and there is an issue, there is absolutely no way possible to reach someone by phone and they don't respond to emails which leaves both you and your customer extremely unhappy and annoyed with no answers. Their service couldn't be more inconvenient and non-trustworthy. Absolutely AWFUL!!

Illegal charge to my debit card no way to dispirit it no customer support. If this company is affiliated with chase bank they are dealing in fraud. They need to be shut down now.

Absolutely dissatisfied! This company need to be shut down immediately, definitely a scam site they hold on to your funds for weeks with little to no updates! There’s no way to speak to a human you’ll have to send them a email with your issues I received my first payment with a customer on 08/06 and still have not received deposit (it’s been 2 weeks). This really sucks for small businesses who have bills to pay. On their website it states “deposits within 1-2 business days with chase accounts” however that FALSE I’m surprise this company have not been sued for false advertisement yet! DO NOT USE THIS COMPANY save your time and energy go elsewhere.

Unless you want to HATE an inanimate object stay clear of this merchant service company. They NEVER deposit consistently, they settle when they feel like it snd they have no human customer service to speak to. They are unpredictable and unprofessional. Their excuse is that their Safety and Trust team is doing a routine review for your safety. Lol! More like floating money!!! They take money from the clients and don’t deposit until they feel like it. No uniform proceeding. Like I said, they will make you HATE them. They have no concerns for the business that are their clients and I totally predict them going out of business. I spoke with Chase integrated service about it snd they said although they are told to recommend and sign companies up with them they refuse to because either the companies leave because of unpredictable deposits or Wepay drops them for no reason. He told me he is sick of getting all the complaints and We Pay never takes on their own issues. The only way to reach customer service is to email and they won’t respond to even that. Horrible business!!! STAY CLEAR! If you don’t believe me just go to the BBB and look them up! It’s crazy!!

I chose Chase Payments because they promised same day funding. On my second transaction, it showed up as "in review" for 48 hours and then had a notice that it was being "temporarily held in reserve" for 7 more days. As a Chase customer, I'm appalled. The $18K that they are holding has a contractual obligation from my customer and cannot be charged back, yet Chase is withholding my funds for almost two weeks instead of the promised "Same Day." Chase Payments seems to be the same devious processor as its competitors, even if you are already a Chase Business customer. No notifications, no documentation in the Help Center and no responses from their portal, I had to call my banker to get the correct support email to even contact them.

****UPDATE AUG 2021 After contacting Sign Up Genius who contacted We Pay it all got straightened out and I received my funds!! Up until this month this year 2021 I had no problems getting deposits made from We Pay which Sign Up Genius uses to collect funds. They said I needed to verify my account which I was leary to do and set off red flags. As others mention no way to talk to anyone, impossible to even verify what information they have or don't have. The amount I am owed is minimal compared to some of these reviews I had read My event hasn't even taken place yet and I am unsure if I need to tell these two customers there may be a problem and to notify their bank. So many scams happening now it is hard to know what to do. As WEPAY is a Chase company I called the bank which is unable to help at all. This really sucks!!

Absolutely no chance at any customer service talking to a real person is it possible to get back to you on their own time not yours took us hours and hours and hours to get a response most unprofessional app website or whatever you want to call it that I've ever ever seen in my life. Had bank account set up for payment they sent a payment through and my next settlement they wanted to tell me that there was something wrong with my account and canceled over $6,000 in payments.

Getting the runaround. Uploaded all required documents, but they will not disperse my payment to me. They simply replied it was denied with no clarification or feedback about the documents I uploaded. No customer service number to call, of course. No response to emails. Terrible, terrible customer service or a scam or both. They apparently are now working with Freshbooks and sadly I will have to leave Freshbooks. Bad choice on their part to go with Wepay.