WePayReviews of wepay.com

Horrible customer service. I've been trying to get my money from them since February (over 6 months!!!) and still cannot receive the help I need from them. I asked to speak to a supervisor, and he told me the exact same thing as the agent before him, which was absolutely unhelpful. They sent money to my bank account once, then paused all deposits and told me: "the bank account information you supplied is not working" every time I tried to link that same bank account again...

The WePay support is non-existent. There is no way to contact support directly - as in speak to a human. Any response is a canned email message. It feels like they are living in the old days of 10:00-3:00 banking when there were people were beholden to the banks and were treated as if it was a privilege to actually speak to a banker. I thought the financial industry had evolved from those days. Sadly, I guess not. If you can avoid using WePay (and the parent company Chase) you should at least until they find a way to provide customer service to their paying customers.

Horrible customer service. Canceled a non-profit/charity account before the first donation was accepted. No reason why, they just did it. Avoid at all cost.

Lawyers and CFPB are involved. Enough said!

Could never get my bank account verified. Every request for help got me an automated email saying I'd get a response in 1-2 business days; even just to reset a password. No tech support; no help page; no chat help, no one to talk to. Patronizing emails. When my payment didn't go through I got this, "This can happen for a variety of reasons. We recommend working with the person you were attempting to pay before submitting this payment again." Thanks for nothing. WePay was inconvenient, an enigma, and useless.

I wish I could give WePay ZERO stars! And I wish I would have looked here before signing up with them. They haven't had a 5-star review in 2 years, and have ONLY 1-star reviews for the last year. It sounds like the company might have been good years ago (or those are all fake reviews, more likely), but they are awful now. I had no problem opening the account and linking it to Authorize.NET (ANET) or my business checking account. I tried to run a test transaction to myself, which ANET had no problem with, but WePay rejected it. I tried with a different card, and WePay rejected it. I reached out to them and they said they don't allow test transactions or transactions from someone with your own name (even with a non-related credit card). So the only way I would know if it was working was to pay a friend to use her credit card to run a transaction. There's no way I was invoicing a customer on a system that I haven't tested. And I'm glad I didn't, because it was a major fail. I had a friend pay $10 with her credit card on sunday June 26th. That was a Sunday, so ANET settled it on Monday the 27th. WePay didn't even acknowledge it in their system until Wednesday the 29th - 2 business days later, and 3 business days after the actual charge was made. It is now July 6th - 10 days from the transaction date - and the payment is STILL "under review"! Apparently WePay has a review process for transcations. I was told "it happens more often for new accounts", which means that it happens to non-new accounts too. This company is an absolute joke! DO NOT use them unless you don't care if you ever get your money!

If I could give WePay no stars that would be the rating. I recently received payment from a client in the form of a digital card. This was my first time using WePay. There was an instant review of my account for 4 days and after the fourth they sent an email stating my account would be closed. No one can explain as to why the account is closing after my very first payment. I've shown all documentation that the business is legit and it's been a week later and I'm still waiting on a supervisor to call me back.

Really bad service and system , i really don't know how chase use them to handle payment transaction, late response system approve then denied transaction with any explanation. Please don't use them , use paypal better working system.