WePayReviews of wepay.com

Your businesses reputation and income are far too important so I highly recommend against using WePay as they might damage the relationship you have with your customers and cost you time and money. We are an established business representing the estate of a rather famous artist from the UK. We’ve been selling art related products over the last few years without issue. In fact, after several hundred orders we’ve had no issues with payments or complaints with Stripe or SquareUp and just one dispute with Paypal, (a damaged item received which we resolved). Then we added WePay through our Ecwid store and an order came through for $231.99, our first and only order with WePay. Two days later I received an email stating: “Unfortunately, we can no longer support your business and we'll need to cancel any pending payments." And they canceled the order in our store!! It happened without our knowing and it doesn’t make us look very reputable because, WePay IS NOT reputable. Why was this? Because they decided that our “account is susceptible to a high chargeback or dispute rate.” However, if we only had this one sale, no other activity, no chargebacks, no disputes, nothing, and a track record of success, then this decision is unsubstantiated. Many others have similar complaints and if the WePay response is true, that their “processor holds them to high standards and has rules regarding accounts that are seen as high-risk” THEN WHY DIDN'T THEY DEEM US A A RISK TO BEGIN WITH? Why would anyone ever want to do business with such an untrustworthy company like WePay? If we lose this sale or our reputation is damaged, that negatively impacts our business. If you read their reviews/complaints, they have a consistent track record of holding money hostage and damaging a businesses reputation. Customer service is non existent, they replied to me with the exact same email as they sent the first time, no personal service and no explanation. Absolutely terrible company.

Absolute worst company I have ever done business with. If you have fraud on your account, there is no way to talk to an actual human. You have to send an email. This is amazing because it allows the fraud to continue for a full 48 hours until someone emails you. I currently have 30,000 owed to me and have no idea where it is. After two years of successful transactions totaling hundreds of thousands of dollars, they have no explanation on where my money is. I would call, but I can't because they only communicate through email. It's a scam Stay away!!

I run a small contracting side business. I use the freshbooks application to keep track of expenses and to bill clients. Recently a client wanted to issue a Visa payment and through Freshbooks I opted to use WePay as the payment processor. Freshbooks collected all the necessary information for verification in order for my clients payment to be processed. Once the payment was processed it was added to my WePay Balance (same day), no holds, no pending status, payment was accepted. I have been receiving 'failed settlement' emails for three days now. WePay has all of the information necessary to release my clients payment to my bank account, yet they refuse to release it, sending me a notification email with no information regarding why the settlement has failed. After contacting customer support (who you can only communicate via email btw), the agent gave me a set of verification instructions that were literally impossible to complete because their User Interface has no links available to upload additional documentation. After a frustrating string of back and forth emails where the agent repeated a set of instructions that were impossible to meet, they indicated that my account was being reviewed by their Trust & Safety Team. The Trust & Safety Team has not reached out to me for additional documentation and why would they? They already have the information uploaded to Freshbooks during the registration process. So now, my clients payment settlement has been declined three days in a row, without being contacted by a team that is apparently withholding the funds in an account I cannot withdraw from. This Payment Processing Company takes 2.9% + $0.3, has a support phone line that directs users to an email support line, is terrible at responding to inquiries in a timely manner and has a limited user interface. After this transaction is settled (who knows when that will be at this point), I am never using WePay as a payment processor for my small business ever again. p.s release my hard earned revenue, Thanks, Julius

****Scammers*** Go woke go broke

I regret using this for my business worst customer service plus they fraudulently keep your money I have been fighting for weeks

I had a terrible experience with them. Understaffed, late responses, unresponsive, very inefficient support system, late money transfer, expensive fees. They have guys in support who work once in a time and all they have as the solution, they are very sorry, thats it. I cant wait if they want to stop live in sorrow and dtar doing busines, fair reliable greatful and trustful. I recommend not to open account with them.

HORRIBLE HORRIBLE ! RUN From this company. They have been holding my funds for 11 days now. I believed the representative who told me “it will be a seamless transaction will take about 20 minutes to open up the account“. Complete and total lie. They are holding my funds and telling me that they are taking almost 2 weeks to verify my account they actually just emailed me and asked me to send them 3 to 6 months of my bank statements in order for them to send me two transactions that total about $1500? What the hell ????? This is absolutely awful and they don’t have a phone number? There’s no one to call they only have different people email me every time it’s never the same person. It is a scam and they are hustling me and I don’t believe I will ever receive these funds.

If you want to have to beg for YOUR money then use these guys. They advertise next business day processing and that's a complete lie. The customer support is non existent ( every support ticket I have submitted was marked solved although noone ever reached out) so someone is just marking them solved without really solving them. I have no idea what is going on with a payment from a client ($5k) other than it's "pending'. These people are crooks and should be shut down.