Walter
An Unreliable App with Weak Support
I purchased Welltory September 6, 2025. Since I installed it, I’ve taken 40 measurements. Of these only 3 produced an extensive report. All others returned a page that said my results didn’t look right, and suggested measuring again. I interacted with the company on Twitter/X and received guidance on proper finger placement. I tried several times following their guidance and received the same “try again” message. Yesterday, I messaged the company saying the app did not work properly and did not seem trustworthy. So, I requested a refund. This request was refused as being outside the refund period; and the advice was to reinstall the app – something that was not suggested previously. Based on all of this, I decided to search reviews and ended up here. While there are some positive reviews, there are enough negative ones to suggest that many people are experiencing problems with the app and also not receiving effective support. Given all this, I still would like a refund, but suspect that the company will not provide one. And while I will try the reinstall, I will probably end up cancelling my account and deleting the app. My advice? Use the free version of the app and only buy a premium version if it actually works for you.
Response from WelltoryOct 16, 2025
Hi Walter, We’re truly sorry to hear about your experience, as that sounds very frustrating. The "try again" message usually appears when the camera can’t get a stable signal from your fingertip, and even small factors like lighting, finger temperature, or grip pressure can affect the reading. Reinstalling the app can sometimes help because it resets camera permissions and measurement settings, but we completely understand that this should have been suggested earlier. As for refunds, we always follow our Refund Policy https://help.welltory.com/articles/3704644-, and if a request falls outside the refund period, it may be declined. However, if you send us a bug report from the app (Menu → scroll down → Report a problem), our team can review your specific case in more detail and see what else can be done to help. We really appreciate your feedback.