Welltory is a leading health and wellness app trusted by over 12 million people worldwide. Founded in 2016 and based in Redwood City, California, Welltory helps you understand your body through science-backed insights and AI-powered data analysis.With Welltory, you can track heart health, stress, energy, sleep, workouts, screen time, and more — all in one place. The app adapts to your lifestyle to give you personalized recommendations for better health, more energy, and less stress.Our mission is simple: make it easier for anyone to live healthier, feel better, and understand what their body really needs.
Welltory (welltory.com) has 263 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
welltory.com
Website
welltory.com
Category
Wellness & Spa
Location
Redwood City, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Tried the basic app and it just did not work well. Difficult to get readings and did not always correlate with how I felt. Signed up for premium thinking that would help. Nope. Haven't used in months and then it auto renews and they won't refund. Poor app Bad company.
Response from WelltoryOct 14, 2025
Until now, we didn’t have an account here, so our reply is delayed. We’re really sorry to hear about your experience and that the app didn’t work as you expected. HRV readings can sometimes differ from how you feel, especially if the measurement conditions aren’t completely calm, movement, talking, or stress can affect accuracy.
As for the renewal, all subscription payments and refunds are processed directly by Apple or Google Play, depending on where you made the purchase. If your subscription was purchased directly in the app, we always follow our refund policy, which you can find here: https://help.welltory.com/en/articles/3704644-. Please note that if a request doesn’t meet the policy criteria, it may be declined.
We truly appreciate your feedback.
HF
H.F.
Kündigung funktioniert nicht
Kündigung funktioniert nicht, und das geht gar nicht. Habe mich stundenlang mit virtuellen Chatbots geärgert, stundenlang probiert über die Webseite oder die App. Welltory selbst gibt bei den FAQ an:
"To cancel your subscription, follow this link, if necessary, log in using your account credentials, and tap Cancel. After cancelation, the subscription will be active until the end of the paid period."
Habe den Link auf mehreren Geräten mit mehreren Browsern angeklickt und … tja, nur eine Übersicht über das aktuelle Abo, aber kein Button.
Probiere jetzt die Kündigung über den Support, aber selbst, wenn die funktioniert: Das geht gar nicht, die Kündigung so extrem zu erschweren! Das ist alles andere als kundenfreundlich.
Response from WelltoryOct 15, 2025
Wir antworten später, da uns diese Bewertungen bisher auf dieser Plattform nicht zur Verfügung standen, wollten uns aber trotzdem bei Ihnen melden.
Wir entschuldigen uns sehr für Ihre Enttäuschung, denn das sollte definitiv nicht passieren.
Wenn Sie Ihr Abonnement direkt auf unserer Website erworben haben, beachten Sie bitte, dass die Kündigung über Ihr persönliches Konto unter https://app.welltory.com/payment-cancel/ möglich ist.
Wenn Sie Ihr Abonnement über Apple oder Google Play erworben haben, müssen Kündigungen direkt in den Einstellungen Ihres Store-Kontos erfolgen, da diese Plattformen alle Abrechnungs- und Zugriffsrechte unabhängig verwalten.
Wir nehmen Feedback wie Ihres ernst: Wir arbeiten aktiv daran, die Abonnementverwaltung einfacher und transparenter zu gestalten. Sollten Sie weiterhin Hilfe benötigen, kontaktieren Sie uns bitte erneut über Menü → nach unten scrollen → Problem melden. Wir kümmern uns dann schnellstmöglich um Ihre Anfrage.
TI
TitansBoy
Difficult to get accurate readings
If I cough or clear my throat while taking a measurement, I get a message that something went wrong instead of a reading. I bought the app because I have health issues but if my issues are symptomatic, it won't take a measurement. And in order to get a good reading, I have to hold my finger so tightly against the camera, at such and awkward angle, I feel as if my hand is going to cramp. And all customer support tells me is "don't move" when taking a measurement. I don't.
Response from WelltoryOct 15, 2025
We know this reply comes late, these reviews have only recently become available to us here, but we still wanted to make sure we respond to you. We’re really sorry to hear that you’ve had a frustrating experience, especially since you’re using Welltory to help manage health issues.
The camera-based HRV measurement is very sensitive because it relies on detecting tiny blood flow changes through your fingertip. Even small movements (like coughing, adjusting your grip, or muscle tension) can cause the signal to break, which results in the “something went wrong” message. You don’t need to press tightly against the camera, a light, steady touch and relaxed hand usually give the best results.
We truly appreciate your feedback and will pass it along to our team, as improving the comfort and reliability of camera measurements is something we’re continuously working on. If you’d like, you can also send us a bug report via Menu → scroll down → Report a problem, and we’ll check your specific case in more detail.
EL
Eli
Helpful
I find this app really useful. It tends to correlate with my felt experience, as well as giving me more awareness of the impact of patterns associated with my health behaviors.
Response from WelltorySep 30, 2025
Since we weren’t active here before, we’re responding later than usual.
Thank you so much for sharing your experience! We’re glad to hear the app helps you connect how you feel with your health patterns, as raising awareness is exactly what we hope for. Wishing you continued insights and steady progress on your journey!
CU
Cutting
App just doesn’t work
This company and app promises a lot but it doesn’t work. Support is almost non-existent with any response just sending documents through. Data doesn’t sync, the insights are misleading.
Avoid Welltory
Welltory replied to this review.
**After 1 year and 5 months.**
Their advice -submit a bug report!!!
This should tell you more about the level of service than anything else. The app and the company are an absolute joke.
**update after Welltory edited their response**
Just so aware, Welltory replied on here after 17 months, it’s was a standard message that basically said if you’re not happy you can submit a bug report on the app
I updated so they edited the response.
Here some thoughts
1. Why would you still think I have the app after all this time
2. The app is borderline dangerous at best giving conflicting and irrelevant advice
3. It is incredibly difficult to get them to stop emailing and messaging despite unsubscribing. Ended up blocking them it’s quicker
4. If they have managed to convince you to take a app subscription, by the time you realise it doesn’t work you will be tied in and if you think unsubscribing from emails is hard, try getting out of an app subscription.
5. You taking years to claims your own trust pilot pilot page- not my issue
Response from WelltorySep 18, 2025
Hello, and thank you for sharing your thoughts in detail. We’ve only recently started our presence here, and we know this reply comes a long time after your original review — some things may no longer be relevant, and that’s completely understandable. Still, we’d like to address the points you mentioned in case it’s helpful.
Welltory is designed to provide wellness insights based on your physiological data — it isn’t a medical app and doesn’t offer medical advice. However, it can be a great tool for monitoring your well-being when all devices are connected properly.
If you come across any insights that seem off, sending a report through the app will allow our team to review your case and provide personalized assistance. The bug report is the way to contact our support team, which is why we recommend using it.
We understand you might no longer have the app installed, but at the time, we truly hoped you were still with us — and we’re always happy to help if you decide to come back.
If you’ve stopped using the app, there’s no need to reinstall it — if you’d like, you can contact us from the email linked to your account at [email protected], and we’ll be able to check any remaining subscription or email-related issues directly.
As for subscriptions, auto-renewal stops as soon as the cancellation is completed. The cancellation process is explained in detail in our Help Center, with step-by-step instructions for each platform: https://help.welltory.com/articles/3376353-, and it's always available to our users.
For those who prefer not to cancel the subscription themselves, there’s always the option to contact us via the app — we’ll gladly assist.
We understand that your experience shaped your impression, and if you ever decide to give the app another chance, we’ll be here and ready to support you.
IM
Isea M.
Data won’t sync
Data won’t sync. No customer support
Response from WelltorySep 18, 2025
We’re very sorry to hear that you're facing difficulties with syncing. If you’re running into this issue, please first check that the data is available in your aggregator app and that Welltory has all permissions granted. Our support team is always ready to help and investigate your specific case. You can reach us directly through the app by going to Menu → Report a problem. We’ll be glad to investigate and assist you further.
OW
Oliver W.
Cancellation and refund promises not met
I purchased an annual subscription to the Welltory app through their website. However, I didn't find the app useful, and tried to cancel by sending an email to them, as it says in their T&Cs, which state I should get a refund if cancelling within 14 days (I was). I also sent two followup emails, but 11 days later, I still haven't received a response or refund from them.
Response from WelltorySep 18, 2025
We’re very sorry to hear that the app didn’t meet your expectations and that you’ve had difficulties with your refund. Please be assured that we are always willing to assist with refund requests that fall within our refund policy guidelines. Our support team is ready to assist directly, so please don’t hesitate to contact us through the app (Menu → Report a problem → Send) or by email if needed. We’ll be glad to help.
