WelltoryReviews of welltory.com

Response from WelltoryOct 2, 2026

Thank you for explaining how you’ve used Welltory over the years. We’re glad the data has helped you advocate for yourself at appointments, and we respect that you may not recommend the app to everyone. To clarify, Welltory isn’t a medical app and cannot diagnose or predict migraines. It doesn’t have a feature that flags an upcoming attack. Migraine examples in our ads illustrate patterns people may explore by comparing logged symptoms with stress, HRV, sleep, and activity. Those associations don’t establish a cause or predict the next migraine. Regarding the “unprompted” label, Trustpilot assigns that label, and we have no control over it. We understand that you wrote your review after seeing our invitation in the app. For clarification about how these labels are applied, please contact Trustpilot directly. Our invitation welcomes honest feedback, including criticism.

Response from WelltorySep 24, 2026

We’re sorry this has been frustrating. We’ve released version 4.62.0, which fixes this issue. Please update Welltory and check how it works the following day. If anything still looks wrong, send us a report through Menu → scroll to the bottom → Report a problem and include screenshots. We’ll take another look on our side.

Response from WelltoryJun 15, 2026

We’re very sorry for the frustration and concern this has caused. A sudden change in reported data can occur for several reasons, such as changes in the data source, device permissions, sync quality, missing readings, watch/app updates, or changes in how Apple Health or another connected app shares data with Welltory. That said, we understand that if your routine didn’t change, the reports can feel confusing and unreliable, and we absolutely want to check what happened in your case. Please contact us directly from the app so our support team can review your account data and connected sources: Menu → Report a problem → Send. Please include screenshots of the changed reports and note that the issue started around 2–3 weeks ago. Thank you.

Response from WelltoryMay 1, 2026

Thanks for flagging this. We’re currently looking into this issue, but it may take some time to fully resolve.

Response from WelltoryApr 17, 2026

Sorry for the frustration here. You can follow the step-by-step instructions to cancel your subscription in this guide: https://help.welltory.com/articles/3376353-. If you’re still running into issues, please reach out via Menu → scroll down → Report a problem (add “for Tessa”), and we’ll help resolve it.

Response from WelltoryApr 17, 2026

Sorry to hear it hasn’t been a great experience. If something feels off or is not useful, we’d really like to understand why and see if we can help. Please send us a report via Menu → scroll down → Report a problem → Send, and we’ll take a closer look and try to improve things for you.

Response from WelltoryMar 11, 2026

Hello, thank you for sharing your feedback. It’s important for us to understand situations like this. If you were charged after purchasing a lifetime plan, that definitely shouldn’t happen under normal circumstances, so it’s something we’d want to review. The best way for us to check your account and billing details is if you send us a report from the app: Menu → scroll down → Report a problem → Send (add "for Tessa" there). Kindly include a screenshot of the charge so we can investigate it properly. We’ll look into your subscription history and help clarify what happened.

Response from WelltoryFeb 23, 2026

Hi, thanks for writing this. The app bases its assessment on HRV and nervous system signals, which don’t always match how a day feels subjectively. Please, read about HRV here https://help.welltory.com/collections/1946673-. Regarding subscription terms and in-app offers, we’d also like to look at your specific case. Please send us a report from the app: Menu → scroll down → Report a problem → Send, so we can check your subscription details.