Bob N.
disappointed in customer service!!!
I have used and love my welltory app for over two years, taking measurements faithfully twice a day. About 2 1/2 weeks ago the measurents went from a consistent 100% to a consistent 65% even though I am doing everything exactly the same way. I sent an email to the support@welltory address a week ago with no response. On their website they have a "contact us" link that doesn't allow you to contact them, but sends you to a FAQ page. Terrible customer support. I would hate to have to find an alternative (especially since I bought a lifetime subscription), but the app is worthless to me right now.
Response from WelltoryFeb 18, 2026
Hi Bob! Thank you for being with us for over two years — we truly appreciate your consistency and loyalty 💙 We’re very sorry to hear about the sudden change in your measurements and the difficulty reaching support. A consistent shift like that definitely deserves a closer look, and you should have received a response to your email. Please check your spam folder just in case, and if you don’t see our reply, we kindly ask you to contact us directly through the app via Menu → Report a problem so we can prioritize your case. If you mention this review, we’ll be able to locate your request faster. We absolutely want to help resolve this. Thank you for your patience!



