WelltoryReviews of welltory.com

Response from WelltoryJan 26, 2026

Thank you! We’re really glad to hear you’re enjoying it and appreciate you taking the time to share your feedback.

Response from WelltoryJan 12, 2026

Hi, thank you for sharing your experience, and we’re truly sorry it felt this way. We understand how upsetting unexpected renewals and unclear subscription details can be. A quick note: subscriptions purchased via the Apple App Store are billed and managed by Apple, which is why there isn’t a full billing page in a Welltory web profile. That said, we do our best to keep the process transparent, including providing Help Center instructions and sending a payment receipt after each renewal, so charges are easier to recognize. If you were charged in 2024/2025 after canceling in 2023, we’d really like to review your case (including the exact subscription type, dates, and Apple account used) and clarify what happened. Please contact us via the app so we can securely check the details: Menu → scroll down → Report a problem → Send (you can attach the renewal receipts/charge dates). Thank you again, we take this feedback seriously and will use it to improve clarity around subscriptions and renewals.

Response from WelltoryJan 12, 2026

Hi, thank you for sharing your experience, and we’re really sorry it’s been frustrating. About the changing scores: Welltory readings can vary from one measurement to the next depending on conditions (movement, breathing, time of day, recent activity, caffeine, sleep, etc.). We recommend taking measurements in similar conditions and focusing on trends over several days rather than a single result, but we understand that big swings can feel confusing and we’re sorry it wasn’t clear. About the subscription: We’re also sorry you were charged for an annual plan when you intended to test for one month. We never want the purchase flow to feel misleading. Subscriptions purchased via the App Store/Google Play are managed by those platforms, but we’re happy to help review your case and guide you through the correct refund process. Please contact us via the app so we can securely check the details and assist faster: Menu → scroll down → Report a problem → Send (include the charge date and the email/receipt used for the purchase). We’ll look into it as a priority.

Response from WelltoryJan 12, 2026

Thanks for the feedback. Welltory uses fixed time blocks: morning starts at 5 am, evening at 8 pm, and night at 3 am. Because of that, we recommend taking morning measurements after 5 am. If you measure around 4 am, the app still treats it as nighttime, as if you haven’t started your day yet. We know this doesn’t fit everyone’s schedule, and we understand that early risers can be affected by this. Adding a customizable personal schedule is something we’re planning for the future.

Response from WelltoryJan 12, 2026

Hi, thank you for your feedback. We do our best to keep everything clear and simple. In Welltory, you can easily cancel your subscription by following the instructions in this help article: https://help.welltory.com/articles/3376353-. If you experience any issues or have any questions, please contact our support team through Menu → Report a problem. We’ll be happy to check everything for you.

Response from WelltoryJan 7, 2026

We're really sorry this has been so frustrating. We do respond to all support requests, but response times may be longer right now. Please send us a bug report from the app so we can check your account and payment details and help you resolve this. You can do this via Menu → scroll down → Report a problem → Send. Thank you.

Response from WelltoryJan 5, 2026

Thank you for taking the time to write this. It’s especially helpful to hear that the app isn’t just “collecting numbers,” but actually helping you make sense of how rest, exercise, and recovery relate to each other. And we're glad you felt supported when something technical got in the way, as getting back on track quickly matters just as much as the insights themselves.

Response from WelltoryJan 5, 2026

Thank you for sharing such a detailed year-long perspective. It’s especially meaningful to hear that the app’s signals line up with how you’re feeling day to day and help you decide when to slow down and recover, as that’s exactly the kind of practical support we want it to provide. We’re also glad you had a smooth experience getting help when you needed it. And on the pricing side, we know budgeting matters a lot, so it’s great to hear the renewal option you received made it manageable. Thanks again for taking the time to write this, feedback like yours helps us stay focused on what truly helps people in real life.